I'm in the dark

I honestly don't know whether I'm waiting for iphones to be in stock or my application didn't go through because whenever I call Mondo to check the application progress I'm whether being advised that the order is still pending for some odd reason / iphones are out of stock/ The order did not go through / Order not initiated. I don't know how the order didn't go through when I received an email confirming that my application was successful someone will call me to confirm the delivery details. This is the order that was placed on 19/11/2021 for crying out loud