EM
Emma M
1 reviews | Active since Oct 2017
02 Mar 2021, 13:20
I'm disappointed
I've app**** for cellphone through mondo then they called me for personal details they should have debt on 1st of this month but didn't I'm still waiting for them to deliver cellphone they don't communicate at all since they called and tell me which cellphone do I qualify then they went silent I tried to reach them on Whatshapp no one reply I'm disappointed because before they delivered my sim in time and they we're communicating by then
Helpful (0)
Replies (6)0
Replies (6)EM
Emma M's updateReviewer Update
02 Mar 2021, 13:28Ok thank you I will be waiting
EM
Emma M's update02 Mar 2021, 13:28
Reviewer Update
Ok thank you I will be waiting
Mondo's replyOfficial
02 Mar 2021, 14:08Hi Emma, As discussed with Kim, please note that we have escalated your query to our internal MTN team.
We will keep you updated on the progress of this. Many thanks, The Mondo Team
We will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's reply02 Mar 2021, 14:08
Official
Hi Emma, As discussed with Kim, please note that we have escalated your query to our internal MTN team.
We will keep you updated on the progress of this. Many thanks, The Mondo Team
We will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's replyOfficial
10 Mar 2021, 13:49Hi Emma, As discussed, we have escalated your delivery query to DSV again to identify why your parcel is at the Kimberley branch.
Kindly note that we are awaiting feedback from the DSV team.
We will revert with feedback. Many thanks, The Mondo Team
Kindly note that we are awaiting feedback from the DSV team.
We will revert with feedback. Many thanks, The Mondo Team
Mondo's reply10 Mar 2021, 13:49
Official
Hi Emma, As discussed, we have escalated your delivery query to DSV again to identify why your parcel is at the Kimberley branch.
Kindly note that we are awaiting feedback from the DSV team.
We will revert with feedback. Many thanks, The Mondo Team
Kindly note that we are awaiting feedback from the DSV team.
We will revert with feedback. Many thanks, The Mondo Team
Mondo's replyOfficial
12 Mar 2021, 13:53Hi Emma, As discussed with Kim, please note that we have submitted the change in contact details to DSV.
We will revert with feedback. Many thanks, The Mondo Team
We will revert with feedback. Many thanks, The Mondo Team
Mondo's reply12 Mar 2021, 13:53
Official
Hi Emma, As discussed with Kim, please note that we have submitted the change in contact details to DSV.
We will revert with feedback. Many thanks, The Mondo Team
We will revert with feedback. Many thanks, The Mondo Team
Mondo's replyOfficial
15 Mar 2021, 11:24Hi Emma, As discussed with Kim, please note that DSV has confirmed that your order is with them.
Kim has advised DSV to prioritize the delivery.
We will keep you updated on the progress of this. Many thanks, The Mondo Team
Kim has advised DSV to prioritize the delivery.
We will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's reply15 Mar 2021, 11:24
Official
Hi Emma, As discussed with Kim, please note that DSV has confirmed that your order is with them.
Kim has advised DSV to prioritize the delivery.
We will keep you updated on the progress of this. Many thanks, The Mondo Team
Kim has advised DSV to prioritize the delivery.
We will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's replyOfficial
19 Mar 2021, 14:55Hi Emma, As discussed with Kim, your package has been delivered and your query is resolved.
Should you have any further queries, please feel free to call or email our team. Many thanks, The Mondo Team
Should you have any further queries, please feel free to call or email our team. Many thanks, The Mondo Team
Mondo's reply19 Mar 2021, 14:55
Official
Hi Emma, As discussed with Kim, your package has been delivered and your query is resolved.
Should you have any further queries, please feel free to call or email our team. Many thanks, The Mondo Team
Should you have any further queries, please feel free to call or email our team. Many thanks, The Mondo Team