PW
Paul W
1 reviews | Active since Jan 2014
30 Oct 2022, 07:25
*******ly ******* into new contracts
I have been repeatedly **** to by Mondo mobile to trick me into upgrades. This last time I was told they were calling directly from Vodacom and wasnt an agent and that because prices had come down they were increasing my airtime and data on two of my contracts and nothing else would change. They have now under false pretenses upgraded both my contract for two years and increased prices even though i asked at least 5 times to ensure me prices would not increase. Nothing was mentioned about new upgrade contracts. I was deceived and de*****ed and I am going to lay a ******** charge against Mondo mobile now. This is disgusting and ******* and your shocking behavior needs to be stopped.
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Replies (3)0
Replies (3)
Mondo's replyOfficial
31 Oct 2022, 08:57Hi Paul,
Thank you for taking the time to write to us about your Vodacom upgrade dispute.
We do apologize for the inconvenience caused and for the level of service that you have received.
This will be raised and addressed with the relevant department.
As per the Vodacom system, the upgrades have been reversed.
Reference No: ***
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom upgrade dispute.
We do apologize for the inconvenience caused and for the level of service that you have received.
This will be raised and addressed with the relevant department.
As per the Vodacom system, the upgrades have been reversed.
Reference No: ***
Regards,
The Mondo Team
Mondo's reply31 Oct 2022, 08:57
Official
Hi Paul,
Thank you for taking the time to write to us about your Vodacom upgrade dispute.
We do apologize for the inconvenience caused and for the level of service that you have received.
This will be raised and addressed with the relevant department.
As per the Vodacom system, the upgrades have been reversed.
Reference No: ***
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom upgrade dispute.
We do apologize for the inconvenience caused and for the level of service that you have received.
This will be raised and addressed with the relevant department.
As per the Vodacom system, the upgrades have been reversed.
Reference No: ***
Regards,
The Mondo Team
PW
Paul W's updateReviewer Update
31 Oct 2022, 09:17Thank you for your reply. I would like to know what you have done to address this shocking behavior. I would like you to listen to the recording of our conversation and relevant disciplinary procedure be taken against your employee who blatantly **** to me. I would like a written apology from this employee. If you do not do this and respond to me within 7 days I assure you I will lay a ******** charge against your company. The recording will easily prove deliberate ***** and deceit. I will not accept this behavior.
PW
Paul W's update31 Oct 2022, 09:17
Reviewer Update
Thank you for your reply. I would like to know what you have done to address this shocking behavior. I would like you to listen to the recording of our conversation and relevant disciplinary procedure be taken against your employee who blatantly **** to me. I would like a written apology from this employee. If you do not do this and respond to me within 7 days I assure you I will lay a ******** charge against your company. The recording will easily prove deliberate ***** and deceit. I will not accept this behavior.
Mondo's replyOfficial
31 Oct 2022, 09:32An internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you.
Once we receive feedback, we will advise you.
Mondo's reply31 Oct 2022, 09:32
Official
An internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you.
Once we receive feedback, we will advise you.