******* upgrade done. No one cancelled it after many request from me.

I requested for an upgrade, got a email to say it's pending approval. Someone would phone me to discuss further details. No one did... 2 days later I try to cancel my upgrade. Still nothing! How can the upgrade even go through when I haven't even signed anything. No documentation. No nothing. I don't want this upgrade anymore. No one seem to care that I haven't even receive the device. This is poor service! Which is why I want to cancel this upgrade (that I didn't even consented to in writing) and rather move to Vodacom.