MS
Mandla S
1 reviews | Active since Jan 2021
04 Feb 2021, 15:22
******* account mess
My telkom app says i have more than R500 owing cos of mondo ******* account. Mondo resolved it, it's canceled but the amount that is due needs to be removed from telkom side by Mondo according to Telkom agent. If not it will affect my credit score. I'm wasting a lot of airtime and Mondo promised to reimburse me with R200 which they didn't
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
04 Feb 2021, 15:34Good day Mandla,
Trust you are well.
Kindly note we have received your query regarding your credit.
We sincerely apologise for the service you have received thus far.
Please note one of our dedicated consultants will be contacting you soon to assist with query RCO19435 .
Regards,
Mondo Team
Trust you are well.
Kindly note we have received your query regarding your credit.
We sincerely apologise for the service you have received thus far.
Please note one of our dedicated consultants will be contacting you soon to assist with query RCO19435 .
Regards,
Mondo Team
Best regards,
Mondo's reply04 Feb 2021, 15:34
Official
Good day Mandla,
Trust you are well.
Kindly note we have received your query regarding your credit.
We sincerely apologise for the service you have received thus far.
Please note one of our dedicated consultants will be contacting you soon to assist with query RCO19435 .
Regards,
Mondo Team
Trust you are well.
Kindly note we have received your query regarding your credit.
We sincerely apologise for the service you have received thus far.
Please note one of our dedicated consultants will be contacting you soon to assist with query RCO19435 .
Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
05 Feb 2021, 15:35Good day Mandla,
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards,
Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards,
Mondo Team
Best regards,
Mondo's reply05 Feb 2021, 15:35
Official
Good day Mandla,
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards,
Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
08 Feb 2021, 16:54Good day Mandla,
As discussed with Kim, please note that we have made arrangements for you to be refunded R550.00 (R
275 X 2 lines).
You should receive this money by 12-02-2021.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email us.
Regards,
Mondo Team
As discussed with Kim, please note that we have made arrangements for you to be refunded R550.00 (R
275 X 2 lines).
You should receive this money by 12-02-2021.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email us.
Regards,
Mondo Team
Best regards,
Mondo's reply08 Feb 2021, 16:54
Official
Good day Mandla,
As discussed with Kim, please note that we have made arrangements for you to be refunded R550.00 (R
275 X 2 lines).
You should receive this money by 12-02-2021.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email us.
Regards,
Mondo Team
As discussed with Kim, please note that we have made arrangements for you to be refunded R550.00 (R
275 X 2 lines).
You should receive this money by 12-02-2021.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email us.
Regards,
Mondo Team
Best regards,