EE
Elize E
1 reviews | Active since Oct 2013
22 Jun 2021, 12:04
I'd like to cancel my Mtn contract
I'd like to cancel my Mtn contract. I'm kit happy with the services at all. I got my home router last week 15 June 2021 and initially when I signed up I was told I have the 120GB package for R269 PM and then Saturday 19 June 2021 my data finished, I wondered how is that possible coz I'm on a 120GB package, I then called Mtn and they told me I'm on a 30GB package and that I must wait for next month. Anyway can this contract be cancelled today, I've dropped the router off at my nearest Mtn store together with the sim card, I will get a contract elsewhere coz 30GB for R269 PM is a ******* and don't make sense at all to me.. Can you also send me written confirmation that i can drop the device at my nearest mtn store as I am at the store and they need that email asap
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
22 Jun 2021, 12:09Hi Fawziah,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO124809
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO124809
Regards,
The Mondo Team
Mondo's reply22 Jun 2021, 12:09
Official
Hi Fawziah,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO124809
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Your Case Number is: RCO124809
Regards,
The Mondo Team
EE
Elize E's updateReviewer Update
23 Jun 2021, 10:33Hi Silindile,
Since I'm being ignored on email and every other means to get this resolved, this is my last resort before I take drastic measures!! From what I'm noticing with all this delays and run around and shifting me from pillar to post is that you people don't want me to cancel this contract. For your information I got an uncapped deal elsewhere for R999, so I won't be needing your 30GB for a month which is pointless to me considering I'm never at home and when I am home it's only my kids watching Netflix off the TV. So please I'm being very nice is requesting a confirmation letter stating that I am canceling the contract and I can drop it at any mtn store just so that mtn can issue me with the IRMS number. I don't want anymore delays and need this resolved today!!! This is unacceptable that I emailed you before 2pm yesterday with a response saying I don't have the IRMS number as they cannot give it to me due to the email from you guys not confirming that I have canceled and I can drop the device at any mtn store.
So can we just resolve this today once and for all??? I'm very sick and tired of the delays now it's boring me and frustrating and taking time out of my day when there's other things I could be doing apart from fighting with you people!!
Please do what is right otherwise give me the contact details for your manager or senior.
Since I'm being ignored on email and every other means to get this resolved, this is my last resort before I take drastic measures!! From what I'm noticing with all this delays and run around and shifting me from pillar to post is that you people don't want me to cancel this contract. For your information I got an uncapped deal elsewhere for R999, so I won't be needing your 30GB for a month which is pointless to me considering I'm never at home and when I am home it's only my kids watching Netflix off the TV. So please I'm being very nice is requesting a confirmation letter stating that I am canceling the contract and I can drop it at any mtn store just so that mtn can issue me with the IRMS number. I don't want anymore delays and need this resolved today!!! This is unacceptable that I emailed you before 2pm yesterday with a response saying I don't have the IRMS number as they cannot give it to me due to the email from you guys not confirming that I have canceled and I can drop the device at any mtn store.
So can we just resolve this today once and for all??? I'm very sick and tired of the delays now it's boring me and frustrating and taking time out of my day when there's other things I could be doing apart from fighting with you people!!
Please do what is right otherwise give me the contact details for your manager or senior.
EE
Elize E's update23 Jun 2021, 10:33
Reviewer Update
Hi Silindile,
Since I'm being ignored on email and every other means to get this resolved, this is my last resort before I take drastic measures!! From what I'm noticing with all this delays and run around and shifting me from pillar to post is that you people don't want me to cancel this contract. For your information I got an uncapped deal elsewhere for R999, so I won't be needing your 30GB for a month which is pointless to me considering I'm never at home and when I am home it's only my kids watching Netflix off the TV. So please I'm being very nice is requesting a confirmation letter stating that I am canceling the contract and I can drop it at any mtn store just so that mtn can issue me with the IRMS number. I don't want anymore delays and need this resolved today!!! This is unacceptable that I emailed you before 2pm yesterday with a response saying I don't have the IRMS number as they cannot give it to me due to the email from you guys not confirming that I have canceled and I can drop the device at any mtn store.
So can we just resolve this today once and for all??? I'm very sick and tired of the delays now it's boring me and frustrating and taking time out of my day when there's other things I could be doing apart from fighting with you people!!
Please do what is right otherwise give me the contact details for your manager or senior.
Since I'm being ignored on email and every other means to get this resolved, this is my last resort before I take drastic measures!! From what I'm noticing with all this delays and run around and shifting me from pillar to post is that you people don't want me to cancel this contract. For your information I got an uncapped deal elsewhere for R999, so I won't be needing your 30GB for a month which is pointless to me considering I'm never at home and when I am home it's only my kids watching Netflix off the TV. So please I'm being very nice is requesting a confirmation letter stating that I am canceling the contract and I can drop it at any mtn store just so that mtn can issue me with the IRMS number. I don't want anymore delays and need this resolved today!!! This is unacceptable that I emailed you before 2pm yesterday with a response saying I don't have the IRMS number as they cannot give it to me due to the email from you guys not confirming that I have canceled and I can drop the device at any mtn store.
So can we just resolve this today once and for all??? I'm very sick and tired of the delays now it's boring me and frustrating and taking time out of my day when there's other things I could be doing apart from fighting with you people!!
Please do what is right otherwise give me the contact details for your manager or senior.
Mondo's replyOfficial
24 Jun 2021, 09:55Hi Fawziah,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Mondo's reply24 Jun 2021, 09:55
Official
Hi Fawziah,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
EE
Elize E's updateReviewer Update
24 Jun 2021, 10:23Call me now
EE
Elize E's update24 Jun 2021, 10:23
Reviewer Update
Call me now
Mondo's replyOfficial
24 Jun 2021, 11:13Hi Fawziah,
Kindly note that our team has sent you the email.
Today is your last day for the cancellation, please ensure you hand the device to the MTN direct store today and let us know once done.
Once this is booked into the warehouse our team will submit the cancellation.
Regards,
The Mondo Team
Kindly note that our team has sent you the email.
Today is your last day for the cancellation, please ensure you hand the device to the MTN direct store today and let us know once done.
Once this is booked into the warehouse our team will submit the cancellation.
Regards,
The Mondo Team
Mondo's reply24 Jun 2021, 11:13
Official
Hi Fawziah,
Kindly note that our team has sent you the email.
Today is your last day for the cancellation, please ensure you hand the device to the MTN direct store today and let us know once done.
Once this is booked into the warehouse our team will submit the cancellation.
Regards,
The Mondo Team
Kindly note that our team has sent you the email.
Today is your last day for the cancellation, please ensure you hand the device to the MTN direct store today and let us know once done.
Once this is booked into the warehouse our team will submit the cancellation.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 14:38Hi Fawziah,
You have decided to keep the package.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
You have decided to keep the package.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 14:38
Official
Hi Fawziah,
You have decided to keep the package.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
You have decided to keep the package.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team