I would like my money back

Subject: Complaint Regarding Recent Experience with Mondo/MTN

Dear Sir/Madam,

I hope this message finds you well. I am writing to express my extreme disappointment with the service I received from Mondo/MTN recently. I was sold a Wi-Fi router contract over the telephone, and despite returning the product within the specified timeframe to the MTN Canal Walk branch, I encountered utter disregard and incompetence from your customer service team.

Despite numerous attempts to seek assistance via calls and emails, I received no response whatsoever. When I finally managed to speak with a representative, I was shocked to learn about an exorbitant cancellation fee of R650, which was never disclosed in any of the terms and conditions. It's worth noting that I returned the product unopened within six days of receiving it.

Compounding my frustration, I was charged for this product for two consecutive months, now going on the third. While I visited the MTN Ottery branch several times seeking help, they directed me to contact Mondo directly, which I promptly did. However, the lack of communication and transparency from Mondo throughout this process has been completely unacceptable.

Furthermore, despite Mondo/MTN contacting me once and promising either a refund or crediting it to my contract, neither of these resolutions has been fulfilled.

It is abundantly clear that Mondo/MTN prioritizes profit over customer satisfaction and demonstrates a troubling disregard for basic consumer rights. I urge potential customers to exercise caution when dealing with Mondo/MTN telemarketers, as their substandard customer service and unfair business practices leave much to be desired.

I'd like to note that I have given them a review before regarding the exact same issue. I was only contacted once and was promised I would receive my money back or it would be credited to my contract, but nothing was disclosed further, and I wasn't contacted again by them. Now they are also charging me an additional termination fee of +/- R600. I kindly request an urgent resolution to this matter and look forward to your prompt response.

Sincerely,