I will never recommend anyone to use Mondo MTN

The level of poor service i received from Mondo MTN is beyond shocking. I app**** for a sim card data contract and received my sim card on the 06/10/2021 (after it was initially delivered at the wrong address in George instead of Limpopo). Okay fine, finally after two weeks of waiting i finally received my sim card. It was indicated that the sim card will be activated after 48hrs. After 48hrs i put the sim card in my phone and boom i cannot connect to the internet. I then put the sim card in my small router and it is still not working. Then on the 11/10/2021 (within three working days after receiving the sim card) i contacted MTN to assist in checking what could be the problem. Then one of their consultants indicates that the reason why i am unable to connect to the internet is because i have inserted the sim card in a router that is not compatible with the sim card, the consultant then sends me a list of routers which are compatible with the sim card . This was a SHOCK of my life as the consultant that assisted me with the contract did not mention that i need a specific type of router to use the sim card.

I then launched a dispute and Mondo said they will investigate my case and then came back with feedback saying my dispute was found invalid, when i asked for the reason they indicated that according to the recording the consultant indicated that i need a category 6 router to use the sim card, how am i supposed to know what is category 6 router when the consultant did not do due diligence in explaining which routers fall under category 6. I further requested that the recording be shared with me and todate i still did not get any recording.

I then requested for a cancellation and Mondo says i am now outside the cooling off period (which is 10 days) and requested that i contact MTN to assist with cancellation. How can they say i am out of the cooling off period when i launched my first inquiry within three working days and the delay was from their side because they kept on sending me from one department to another. Now MTN is telling me that i will incur early cancellation costs. How, when i launched my inquiry within 10 working days from the day when i received the sim card and they kept delaying me by sending me from pillar to post.

Worse of them all i am now sitting with a sim card that i can not use, they have debited R269 from my account instead of R199.00 as stipulated on our contract. When i inquired why they debited a higher amount they went quite on me. I WILL NEVER RECOMMEND ANYONE TO USE MONDO MTN. THEY HAVE A HORRIBLE SERVICE AND DON'T CARE ABOUT THEIR CUSTOMERS.