I was **** to!

Item: Mondo
Rating: 1
Author: Candice N

Please urgently assist!!! I was promised that everything was sorted but a debit order went off my account for R1440. I cannot afford to have my other debit orders bounce because of the incompetence of others! Please refund the balance to my account asap!! I was promised that I would not have to pay any penalties because it was proven that the call centre agent gave me false information to sell me the new contract.

I need the money back ASAP!! This needs to be rectified before the 20th November before my other debit orders go off!

Helpful (0)

Replies (2)

Candice N's updateReviewer Update

09 Nov 2017, 12:35

The Call Centre Agent I dealt with was from the Investigations department at Mondo and her name was Bavisha. She said I would NOT pay any penalties as it was their fault, not mine!

Candice N's update09 Nov 2017, 12:35

Reviewer Update

The Call Centre Agent I dealt with was from the Investigations department at Mondo and her name was Bavisha. She said I would NOT pay any penalties as it was their fault, not mine!

Mondo's replyOfficial

09 Nov 2017, 15:01

Dear Candice,

We are deeply concerned about the series of events. Please note that one of our consultants will be in contact with you to discuss a way forward.

Kind Regards,

The Mondo Team

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Mondo's reply09 Nov 2017, 15:01

Official

Dear Candice,

We are deeply concerned about the series of events. Please note that one of our consultants will be in contact with you to discuss a way forward.

Kind Regards,

The Mondo Team

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