SW
Shanell W
1 reviews | Active since Jul 2019
28 Oct 2021, 20:33
I took out a contract with them and they sent me 2 phones when I only wanted 1anyway I returned the other 1 with it simple card
I took out a contract with them and they sent me 2 phones when I only wanted 1anyway I returned the other 1 with it simple card. They canceled the wrong sim card and are debiting my account for 2 phones. I've been in the phone and emailing them and telkom they both just referring me to each other. Its been a month and this is not sorted out . mondo telling me its telling problem and telling telling me its mondo problem. My issue has not till to date been resolved but they taking my money.
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Replies (2)
Mondo's replyOfficial
28 Oct 2021, 21:22 Hi Shanell,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO147173.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO147173.
Regards,
The Mondo Team
Mondo's reply28 Oct 2021, 21:22
Official
Hi Shanell,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO147173.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO147173.
Regards,
The Mondo Team
Mondo's replyOfficial
31 Jan 2022, 15:24Hi Shanell,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply31 Jan 2022, 15:24
Official
Hi Shanell,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team