I took a contract phone which I wasn’t happy with, I called Mondo and was advised to return the phone

Item: Mondo
Rating: 1
Author: Kealeboga K

I took a contract phone which I wasn’t happy with, I called Mondo and was advised to return the phone. I returned the phone and it’s been 3 days since I have been waitgor a callback. I have sent my query to the Facebook team and have emailed, till now no callback.

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Replies (2)

Mondo's replyOfficial

20 Jul 2021, 11:09

Hi Kealeboga,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,
The Mondo Team

Mondo's reply20 Jul 2021, 11:09

Official

Hi Kealeboga,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,
The Mondo Team

Mondo's replyOfficial

26 Jul 2021, 11:00

Hi Kealeboga,

Trust you are well.

As discussed with Nicole, please note that your MTN cancellation is in progress.

Once cancellation is done, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team

Mondo's reply26 Jul 2021, 11:00

Official