SL
Sphelele L
1 reviews | Active since Sept 2020
12 Oct 2021, 09:13
I took a contract f...
I took a contract from them on the 29th of september and they deducted money in my account on the 6th of october and today is the 12th and i havent received any delivery when i call them they say they havent received my payment while it was deducted in my account fron the 6th ....im very disapointed with the service they are giving to the public
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
12 Oct 2021, 09:17Hi Sphelele,
Trust you are well.
Thank you for taking the time to write to us about your Telkom delivery query.
Kindly note that one of our Customer Care consultants will be in contact with you, regarding the above.
We do apologize for the level of service which you have received thus far.
Case Number: RCO142771
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your Telkom delivery query.
Kindly note that one of our Customer Care consultants will be in contact with you, regarding the above.
We do apologize for the level of service which you have received thus far.
Case Number: RCO142771
Regards,
The Mondo Team
Mondo's reply12 Oct 2021, 09:17
Official
Hi Sphelele,
Trust you are well.
Thank you for taking the time to write to us about your Telkom delivery query.
Kindly note that one of our Customer Care consultants will be in contact with you, regarding the above.
We do apologize for the level of service which you have received thus far.
Case Number: RCO142771
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your Telkom delivery query.
Kindly note that one of our Customer Care consultants will be in contact with you, regarding the above.
We do apologize for the level of service which you have received thus far.
Case Number: RCO142771
Regards,
The Mondo Team
Mondo's replyOfficial
19 Oct 2021, 10:11Hi Sphelele,
Trust you are well.
Please note that an urgent activation has been escalated to the Telkom activations team.
Once your line is activated, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent activation has been escalated to the Telkom activations team.
Once your line is activated, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply19 Oct 2021, 10:11
Official
Hi Sphelele,
Trust you are well.
Please note that an urgent activation has been escalated to the Telkom activations team.
Once your line is activated, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent activation has been escalated to the Telkom activations team.
Once your line is activated, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Oct 2021, 09:59Hi Sphelele,
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply21 Oct 2021, 09:59
Official
Hi Sphelele,
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team