NM
Nhlamulo M

1 reviews | Active since Jun 2021

05 Jun 2021, 20:26

I regret this

If possible guyz please do not take contract deals from this guyz, I was offered a data simcard by one of their consultants unfortunately I was mislead and given false information for me to accept the contract, I was told that the MTN sim is a universal simcard that would be able to transfer data from MTN to my main simcard Telkom, I asked the consultant more than once if this was true as I cud not afford a router at the moment and I had no dual phone to accommodate the mtn simcard, more than once the consultant assured me but upon going to MTN store to ask if this was true I was told this not possible so I have been trying to cancel this contract with mondo I am unable to get through as their phone just play music all day long till my airtime runs out, I ended up asking for help from MTN Official page on Twitter, they tried assisting me and told me that they have put an cancelation order with mondo and that mondo would contact me but it's been a week now am waiting, debit order's have started going off for admin fee for what exactly?? Because this contract is void I was mislead nd given false information why should I pay for admin and cancelation fees??

0
Replies (3)
Mondo
Mondo's reply06 Jun 2021, 08:09
Official
Hi Nhlamulo, 

Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and the the experience you have had to endure. 
 
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query. 
 

Your refence number is RCO122537


Regards,

 
The Mondo Team

Best regards,

Mondo
Mondo's reply11 Jun 2021, 15:58
Official
Hi Nhlamulo, 

As discussed with our consultant, please note that your cancellation has been logged.

Our team will keep you updated on the progress of this.

Regards,

The Mondo Team

Best regards,

Mondo
Mondo's reply14 Jun 2021, 13:00
Official
Hi Nhlamulo, 

As discussed with our consultant, please note that MTN has confirmed that the sim was never activated and is now terminated.

Your query is resolved and will be closed.

Regards,

The Mondo Team

Best regards,