SS
Sinetemba S
1 reviews | Active since Aug 2019
15 Sept 2023, 21:26
I regret getting involved with mondo and mtn
My mtn contract ended with Mondo. Instead of discontinuing the sim card, I was automatically upgraded to a month-to-month without my approval. As I attempt to have the contract terminated, I am told it would take 20 days to finish the process and given a run-around on who to talk to. As if that is not bad enough, I have now been forwarded a monthly statement for a service I did not use nor approve.
I have never been disturbed and disappointed by a service provider like this. I do not recommend any contract with the Mondo people, a bunch of ****mers.
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Replies (1)Mondo's replyOfficial
18 Sept 2023, 10:43Hi Sinetemba S,
Please note that once the contract ends, it will be on a month-to-month state, meaning that you would still receive the monthly allocations and get debited. No upgrade was processed. You still have the option to upgrade the contract with MTN or you may request for cancellation to avoid any further debits as the contract has expired.
Regards,
The Mondo Team
Please note that once the contract ends, it will be on a month-to-month state, meaning that you would still receive the monthly allocations and get debited. No upgrade was processed. You still have the option to upgrade the contract with MTN or you may request for cancellation to avoid any further debits as the contract has expired.
Regards,
The Mondo Team
Mondo's reply18 Sept 2023, 10:43
Official
Hi Sinetemba S,
Please note that once the contract ends, it will be on a month-to-month state, meaning that you would still receive the monthly allocations and get debited. No upgrade was processed. You still have the option to upgrade the contract with MTN or you may request for cancellation to avoid any further debits as the contract has expired.
Regards,
The Mondo Team
Please note that once the contract ends, it will be on a month-to-month state, meaning that you would still receive the monthly allocations and get debited. No upgrade was processed. You still have the option to upgrade the contract with MTN or you may request for cancellation to avoid any further debits as the contract has expired.
Regards,
The Mondo Team
