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Tibi M

1 reviews | Active since Jan 2021

02 Dec 2022, 09:33

I really need help

I'm still not getting help from Mondo and they busy charging me for something which I no longer have. They've been saying the cancelled the contract but the contract is active. The home router was returned back to them some months ago and I've been calling them every week from July and they always promise to cancel and refund my money but still there is no progress. I really need a number where I can report them because I need all my money back.

0
Replies (7)
Mondo
Mondo's reply02 Dec 2022, 09:49
Official
Hi Tibi,

Please note that your MTN cancellation is currently in progress and we are awaiting feedback from MTN regarding your cancellation.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team
TM
Tibi M's update02 Dec 2022, 10:02
Reviewer Update
You've been saying that from July and there is no progress regarding my cancellation and refund. Please cancel my contract and refund my money from February as the fault was from your side and you also confirmed it with investigation and admitted your mistakes. You promised to cancel the contract and refund all my money but now I'm still being charged for the router that I no longer have.
Mondo
Mondo's reply02 Dec 2022, 10:12
Official
The reason why you are being charged is due to the contract reflecting as active on the MTN system. Due to limited access to the MTN system, we have sent a cancellation request to MTN and we are awaiting feedback.

We will advise you once the cancellation is done.
TM
Tibi M's update02 Dec 2022, 11:11
Reviewer Update
How long does it going to take , it's been 5 to 6 months waiting for the response.
TM
Tibi M's update02 Dec 2022, 11:12
Reviewer Update
I've been calling for feedback and still no progress regarding that.
Mondo
Mondo's reply08 Dec 2022, 09:55
Official
We do apologize for the delay, however, this has been sent to the relevant department for urgent assistance.
Mondo
Mondo's reply22 Dec 2022, 15:50
Official
Good Day Tibi,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number: MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team