I paid R630 for a Samsung Galaxy A07, but never received the phone or my refund. Despite numerous emails, calls,

I am writing to publicly escalate an unresolved complaint regarding an upfront payment of R630 for a Samsung Galaxy A07 that I was promised but never received. On Saturday, 16 July, I was called by a sales representative from Mondo Mobile. I was informed that I qualified for a Samsung Galaxy A07. I was told to pay an upfront amount of R630, followed by monthly payments of approximately R200, and that the phone would be delivered within 3–5 business days. I trusted this information and paid the R630 immediately. However, when I contacted Mondo the following Tuesday to follow up on delivery, I was told that no application had ever been captured or submitted in my name. I was promised that someone would call me back with an explanation, but nobody did. Since then, I have sent numerous emails, made multiple phone calls, and provided proof of payment. I am met with zero success. Today, 27 October 2026, I contacted live chat and spoke to an agent named Tyrese. He confirmed he could see my previous emails and promised to prioritize the matter, but I still have no resolution, no phone, and no refund. Mondo needs to pull the call recordings from 16 July for my number *** to verify exactly what your representative promised me and how my money was processed if no application exists. I paid in good faith and I have spent weeks chasing my money. I am formally demanding: 1. A full refund of my R630. 2. Written confirmation of when this refund will reflect. 3. A formal complaint reference number. If this is not resolved within 7 days, I will take this matter straight to the Consumer Goods and Services Ombudsman (CGSO) and ICASA. Reference Details: • Full Name: Francelle Swart • Contact Number: *** • Network: Vodacom • Amount Paid: R630 • Product: Samsung Galaxy A07