I NEED A CONTRACT CANCELLED ASAP!!! PUT YOUR INCOMPETENCE ASIDE FOR A CHANGE!!!

How can one not be able to cancel a contract period!!!. And... communication of a cancelled contract has been sent to a cellphone number of a sim card I DO NOT HAVE YOU HAVE NOT SENT ME as per your promise. An SMS stating you cant cancel my contract was sent to that very same number. Upon contacting you and talking to a consultant ( who was very helpful, and this is not at all a dig at her competence and professionalism), I was advised to convert my number to prepaid and it will take 7-14 days. So I am yet to get debited for a number I DO NOT HAVE YET AGAIN THIS MONTH. Furthermore, the fact that you can no longer cancel contracts is really absurd in the current year and economy we are in. Such bad service and disgraceful treatment. When you need customers to upgrade you can get hold of their primary numbers but when when they need to cancel a contract you don't have access to it. I NEED THIS CONTRACT CANCELLED ASAP CAUSE I DO NOT HAVE THE MONEY!!!