I JUST WANT MY SIM CARD TO BE ACTIVATED

on the 3rd of april i received a call from Mondo and i was offered a contract of 20 gigs daytime and 20 gigs night time. i was told that my account would be debited with admin fee which i dont have a problem and sure my account was debited on the 4th. and they also stated that i would have to wait for 14days the the device to be delivered, i also didnt have a problem with that. on the 17th of april 2018 the devices(router) was delivered and a boucher advising me that it would take up to 48hrs to activate my sim card. i was cool about the whole thing but now today its a week and the sim card is not activated and i have been contacting their customer services no ********** 888 there is no response. can someone from Mondo contact me , failing to do so i will be reversing all your debit orders from my account until the sim card is activated. i have never experienced such poor service in my life.