LS
Lynne S
1 reviews | Active since Mar 2020
24 Oct 2022, 09:00
I have no products with you, stop contacting me for money
Why are you harassing me with phone calls and emails, when I do not have a contract and / or device with you whatsoever? I have confirmed with MTN that I do not have any outstanding amount anyway and no products with Mondo.
I want you to remove all of my personal information as per South Africa's federal data protection law Protection of Personal Information Act (POPIA), which is considered my human right and do not contact me again.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
24 Oct 2022, 09:08Hi Lynne ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO289929
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO289929
Regards,
The Mondo Team
Mondo's reply24 Oct 2022, 09:08
Official
Hi Lynne ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO289929
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO289929
Regards,
The Mondo Team
Mondo's replyOfficial
24 Oct 2022, 14:38Hi Lynne,
Trust you are well.
Please be advised that even though the order that was processed by Mondo was cancelled, you do have existing contracts with MTN.
Due to an outstanding balance in your MTN account, our MTN collections team contacted you.
We have sent a request to our I.T. Department to have your details removed from our calling list.
For further assistance related to your account, you may contact the MTN accounts dept. on ***.
Regards,
The Mondo Team
Trust you are well.
Please be advised that even though the order that was processed by Mondo was cancelled, you do have existing contracts with MTN.
Due to an outstanding balance in your MTN account, our MTN collections team contacted you.
We have sent a request to our I.T. Department to have your details removed from our calling list.
For further assistance related to your account, you may contact the MTN accounts dept. on ***.
Regards,
The Mondo Team
Mondo's reply24 Oct 2022, 14:38
Official
Hi Lynne,
Trust you are well.
Please be advised that even though the order that was processed by Mondo was cancelled, you do have existing contracts with MTN.
Due to an outstanding balance in your MTN account, our MTN collections team contacted you.
We have sent a request to our I.T. Department to have your details removed from our calling list.
For further assistance related to your account, you may contact the MTN accounts dept. on ***.
Regards,
The Mondo Team
Trust you are well.
Please be advised that even though the order that was processed by Mondo was cancelled, you do have existing contracts with MTN.
Due to an outstanding balance in your MTN account, our MTN collections team contacted you.
We have sent a request to our I.T. Department to have your details removed from our calling list.
For further assistance related to your account, you may contact the MTN accounts dept. on ***.
Regards,
The Mondo Team
LS
Lynne S's updateReviewer Update
24 Oct 2022, 15:03As I have told you, MTN has confirmed three times including today that I do not owe them anything.
You have no right to contact me.
LS
Lynne S's update24 Oct 2022, 15:03
Reviewer Update
As I have told you, MTN has confirmed three times including today that I do not owe them anything.
You have no right to contact me.
Mondo's replyOfficial
24 Oct 2022, 15:06Hi Lynne,
Thank you for the above response.
Please note that your number has been removed from our calling list.
In order to be removed from our mailing list, kindly click on the below link.
Regards,
The Mondo Team
Mondo's reply24 Oct 2022, 15:06
Official
Hi Lynne,
Thank you for the above response.
Please note that your number has been removed from our calling list.
In order to be removed from our mailing list, kindly click on the below link.
Regards,
The Mondo Team