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Minenhle M

1 reviews | Active since May 2021

15 Jun 2021, 08:18

I have contract with...

I have contract with i joines this year,they sent me 2 simcards instead of one,they told me to pay for both simcards,they have called me and tol me my 2nd simcard contract is cancelled and i am left with one ,now am waiting for them to refund me my money for the 2nd simcard

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Replies (3)
Mondo
Mondo's reply15 Jun 2021, 08:26
Official
Hi Minenhle,
 
Thank you for taking the time to write to us. 

We sincerely apologize for delay regarding your refund.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO123888
 
Regards, 
 
The Mondo Team
Mondo
Mondo's reply15 Jun 2021, 15:19
Official
Hi Minenhle,  Please note that we have attempted contacting you with regards to the refund query.  Kindly advise what is the best possible time to contact you.  Regards,  Mondo Team 
Mondo
Mondo's reply18 Jun 2021, 12:56
Official
 Hi Minenhle, Trust you are well. As per your telephonic discussion with Nicole, please note that we have received your bank statement and we have escalated this to finance department in order to credit your account. Kindly note that the credit will reflect by the end of next week (25/06/2021 - 26/06/2021).

Your query is resolved and will be closed.

Please call or email our team if you have any further queries. Regards,

The Mondo Team