ZM
Zintle M
1 reviews | Active since Oct 2021
14 Oct 2021, 11:06
I have been ****** by Mondo!
I have had a very bad experience with this company. I have app**** for cellphone contract everything successful they deducted the administration fee from my account on the 30 of September which we have not agreed on Zamani the consultant that was assisting me said they will deduct admin fee on the this monthend 28 October. On the 1st of October I have received SMS stating that my application was unsuccessful and they will debit back my money within 7 days today is the 14th of October. I have been sending emails no one is getting back to me. Please assist.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
14 Oct 2021, 11:22 Hi Zintle,
Thank you for taking the time to write to us about your Telkom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143489.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143489.
Regards,
The Mondo Team
Mondo's reply14 Oct 2021, 11:22
Official
Hi Zintle,
Thank you for taking the time to write to us about your Telkom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143489.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143489.
Regards,
The Mondo Team
ZM
Zintle M's updateReviewer Update
15 Oct 2021, 12:56I am still waiting for my money to reflect on my account Mondo.
ZM
Zintle M's update15 Oct 2021, 12:56
Reviewer Update
I am still waiting for my money to reflect on my account Mondo.
Mondo's replyOfficial
15 Oct 2021, 14:19Hi Zintle,
Trust you are well.
Please note that the admin fee will be refunded into your bank account at the end of next week.
Regards,
The Mondo Team
Trust you are well.
Please note that the admin fee will be refunded into your bank account at the end of next week.
Regards,
The Mondo Team
Mondo's reply15 Oct 2021, 14:19
Official
Hi Zintle,
Trust you are well.
Please note that the admin fee will be refunded into your bank account at the end of next week.
Regards,
The Mondo Team
Trust you are well.
Please note that the admin fee will be refunded into your bank account at the end of next week.
Regards,
The Mondo Team
ZM
Zintle M's updateReviewer Update
21 Oct 2021, 10:34Hi Mondo It's Thursday today I just hope my money will reflect on my account by the end of this week, as I haven't received anything from you until today.
ZM
Zintle M's update21 Oct 2021, 10:34
Reviewer Update
Hi Mondo It's Thursday today I just hope my money will reflect on my account by the end of this week, as I haven't received anything from you until today.
Mondo's replyOfficial
21 Oct 2021, 16:19Good day,
Please note that the credit will reflect into your account on Friday or Saturday, this week.
Regards,
The Mondo Team
Please note that the credit will reflect into your account on Friday or Saturday, this week.
Regards,
The Mondo Team
Mondo's reply21 Oct 2021, 16:19
Official
Good day,
Please note that the credit will reflect into your account on Friday or Saturday, this week.
Regards,
The Mondo Team
Please note that the credit will reflect into your account on Friday or Saturday, this week.
Regards,
The Mondo Team
ZM
Zintle M's updateReviewer Update
25 Oct 2021, 08:56Hello Peter,
I have not received my money that Mondo have been promising me that it will reflect on my account last weekend. I will take another actions from here because I have been waiting for my money since 2nd of October now is the 25th what's going on with this company?
I have not received my money that Mondo have been promising me that it will reflect on my account last weekend. I will take another actions from here because I have been waiting for my money since 2nd of October now is the 25th what's going on with this company?
ZM
Zintle M's update25 Oct 2021, 08:56
Reviewer Update
Hello Peter,
I have not received my money that Mondo have been promising me that it will reflect on my account last weekend. I will take another actions from here because I have been waiting for my money since 2nd of October now is the 25th what's going on with this company?
I have not received my money that Mondo have been promising me that it will reflect on my account last weekend. I will take another actions from here because I have been waiting for my money since 2nd of October now is the 25th what's going on with this company?
Mondo's replyOfficial
25 Oct 2021, 16:36Good day,
Please note that your query has been escalated to our finance team regarding refund.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your query has been escalated to our finance team regarding refund.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply25 Oct 2021, 16:36
Official
Good day,
Please note that your query has been escalated to our finance team regarding refund.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your query has been escalated to our finance team regarding refund.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
01 Feb 2022, 15:17Hi Zintle,
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply01 Feb 2022, 15:17
Official
Hi Zintle,
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team