I have a good experience with them when I talk to one of the agent trying to apply for a contract phone ,He polite to me and tell me I can’t qualify because of my credit score

I have a good experience with them when I talk to one of the agent trying to apply for a contract phone ,He polite to me and tell me I can’t qualify because of my credit score .He really sound nice and I understand that I must fix my credit and apply again.it was too quick and easy