AK
Angelique K
1 reviews | Active since Oct 2022
13 Dec 2022, 10:51
I have a contract sim with Mondo
I have a contract sim with Mondo.I reported my sim ****** a few months ago.I went to two MTN branches to retrieve a new SIM but was told that the store doesn't have any SIM cards and they don't know when the store will get a delivery. Mondo has never sent me any messages regarding monthly installments due or called me to ask if I got a new SIM or as to they can see that I'm not using the monthly data as every month it was forfeited without usage as I didn't have knowledge of this. Last week a agent called me saying that my account is in arrears for 6 months and they handing me over to lawyers. Why didn't Mondo call me long ago as to why I'm not paying they called me after 6 months.
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Replies (2)
Mondo's replyOfficial
13 Dec 2022, 11:00Hi Angelique,
Thank you for taking the time to write to us about your MTN query.
An email has been sent to you regarding your query.
We do apologize for the inconvenience caused.
Case No: RCO317490
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
An email has been sent to you regarding your query.
We do apologize for the inconvenience caused.
Case No: RCO317490
Regards,
The Mondo Team
Mondo's reply13 Dec 2022, 11:00
Official
Hi Angelique,
Thank you for taking the time to write to us about your MTN query.
An email has been sent to you regarding your query.
We do apologize for the inconvenience caused.
Case No: RCO317490
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
An email has been sent to you regarding your query.
We do apologize for the inconvenience caused.
Case No: RCO317490
Regards,
The Mondo Team
Mondo's replyOfficial
14 Dec 2022, 13:53Hi Angelique,
Trust you are well.
We have received your email, thank you.
Please note that even though Mondo processed an order for you, your account is with MTN on the MTN system. Due to this, the network allocates benefits to you and debits your account.
You may contact MTN on 083135 or visit your nearest MTN store, as we have limited access to the MTN system. MTN will be able to assist you further with a SIM Swap.
Should the store not be able to assist you, you may contact MTN Customer Care on 083135 or the MTN Activations Dept. on ***.
SIM Swap Information via. MTN:
https://www.mtn.co.za/pages/simswap.aspx
Regards,
The Mondo Team
Trust you are well.
We have received your email, thank you.
Please note that even though Mondo processed an order for you, your account is with MTN on the MTN system. Due to this, the network allocates benefits to you and debits your account.
You may contact MTN on 083135 or visit your nearest MTN store, as we have limited access to the MTN system. MTN will be able to assist you further with a SIM Swap.
Should the store not be able to assist you, you may contact MTN Customer Care on 083135 or the MTN Activations Dept. on ***.
SIM Swap Information via. MTN:
https://www.mtn.co.za/pages/simswap.aspx
Regards,
The Mondo Team
Mondo's reply14 Dec 2022, 13:53
Official
Hi Angelique,
Trust you are well.
We have received your email, thank you.
Please note that even though Mondo processed an order for you, your account is with MTN on the MTN system. Due to this, the network allocates benefits to you and debits your account.
You may contact MTN on 083135 or visit your nearest MTN store, as we have limited access to the MTN system. MTN will be able to assist you further with a SIM Swap.
Should the store not be able to assist you, you may contact MTN Customer Care on 083135 or the MTN Activations Dept. on ***.
SIM Swap Information via. MTN:
https://www.mtn.co.za/pages/simswap.aspx
Regards,
The Mondo Team
Trust you are well.
We have received your email, thank you.
Please note that even though Mondo processed an order for you, your account is with MTN on the MTN system. Due to this, the network allocates benefits to you and debits your account.
You may contact MTN on 083135 or visit your nearest MTN store, as we have limited access to the MTN system. MTN will be able to assist you further with a SIM Swap.
Should the store not be able to assist you, you may contact MTN Customer Care on 083135 or the MTN Activations Dept. on ***.
SIM Swap Information via. MTN:
https://www.mtn.co.za/pages/simswap.aspx
Regards,
The Mondo Team