NM
NTHABISENG M
1 reviews | Active since Dec 2021
15 Dec 2021, 09:31
I am Frustrated with the service from MONDO and MTN
I am really Frustrated with MTN and their 3rd Party MONDO. I received a contract router in June , then I cancelled and took it back to the shop and received a IRMS which is #517551. till this day i call none stop from July and this is still appearing as an overdue amount. THIS IS NOT OKAY AND IT MESSING AU WITH MY CREDT RECORD. I NEED THIS TO BE RESOLVED URGENTLY.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
15 Dec 2021, 09:48Hi Nthabiseng,
Thank you for taking the time to write to us about your MTN cancellation .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161922.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161922.
Regards,
The Mondo Team
Mondo's reply15 Dec 2021, 09:48
Official
Hi Nthabiseng,
Thank you for taking the time to write to us about your MTN cancellation .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161922.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161922.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Jan 2022, 14:10Hi Nthabiseng,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
You may contact our Customer Care Team for further enquiries.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
You may contact our Customer Care Team for further enquiries.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply05 Jan 2022, 14:10
Official
Hi Nthabiseng,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
You may contact our Customer Care Team for further enquiries.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
You may contact our Customer Care Team for further enquiries.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team