I am extremely disappointed with Mondo’s service

I am extremely disappointed with Mondo’s service. They are very quick to switch your phone off, but when it comes to restoring the service it takes almost two weeks. During that time you receive no service and there is no refund or credit for the days lost. In my case, I even made an EFT payment before my due date, yet my phone was still switched off. Despite following up, the issue took far too long to resolve and the responses were not helpful. Customers should not have to lose service for weeks and still pay for the full month, especially when the payment was already made. This experience has been very frustrating and disappointing.