1 reviews | Active since Aug 2019
I ALMOST PAID FOR SOMETHING I DID NOT APPLY FOR
I app**** for a cellphone contract online with MTN and got contacted by a telesales agent who asked to send my documents to ***. the cellphone got delivered with 2 sim cards which I only wanted 1 sim card. i contacted MTN for the activation but then I struggled with that because of the 2 sim cards that were delivered. to my surprise i learned that one of the sim cards is for 36 months contract which i never even app**** for. I was then transferred to cancellation and my call was cut before it could go through. I called again and then spoke to another consultant whom I told that I want to cancel the deal since I am struggling with the activation and not using the cellphone since it was delivered to me. this people work like a ****, how can you give me an extra sim card that I never app**** or agreed to? if I didn't struggle with the activation it means I was going to get debit orders of something I never agreed on. I only wanted 1 sim card with airtime and data and was told that the total package for that is R256 but today to the shock of my life I learnt that for the extra sim card I was going to pay R89 extra. IThe package Iapp**** for was for a Cellphone and a sim card loaded with data and minutes not 2 sim cards one with minutes and one with data. how can you do this to me? give a 36 months contract without my knowledge? am cancelling the contract with them and taking the phone back to MTN store and want nothing to with them anymore.
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Kind Regards,
Mondo Team
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Please note that we have logged an investigation for the dispute you have raised.
We will revert with feedback shortly.
Kind Regards,
Mondo Team
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Kind Regards,
Mondo Team
Please note that we have provided you with feedback on the outcome of the dispute raised.
Your query has been resolved.
Should you have any further queries please feel free to call us or email us.
Kind Regards,
Mondo Team
