MW
Marietjie W
1 reviews | Active since Sept 2021
30 Jan 2023, 09:16
How do I get the mess they made fixed?
Previously I gave a great review, but this weekend I discovered what a big mess they made with all of my accounts. Where do I go now to fix it all?
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
30 Jan 2023, 10:22Good day Marietjie,
Thank you for taking the time to write to us about your account query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO339424
Regards,
The Mondo Team
Thank you for taking the time to write to us about your account query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO339424
Regards,
The Mondo Team
Mondo's reply30 Jan 2023, 10:22
Official
Good day Marietjie,
Thank you for taking the time to write to us about your account query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO339424
Regards,
The Mondo Team
Thank you for taking the time to write to us about your account query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO339424
Regards,
The Mondo Team
Mondo's replyOfficial
01 Feb 2023, 13:13Hi Marietjie,
Trust you are well.
Upon viewing your profile with Vodacom, we did find an upgrade that was processed by our sales team.
Kindly advise the nature of your query and kindly advise what you did agree to.
You may send an email to ***.
Regards,
The Mondo Team
Trust you are well.
Upon viewing your profile with Vodacom, we did find an upgrade that was processed by our sales team.
Kindly advise the nature of your query and kindly advise what you did agree to.
You may send an email to ***.
Regards,
The Mondo Team
Mondo's reply01 Feb 2023, 13:13
Official
Hi Marietjie,
Trust you are well.
Upon viewing your profile with Vodacom, we did find an upgrade that was processed by our sales team.
Kindly advise the nature of your query and kindly advise what you did agree to.
You may send an email to ***.
Regards,
The Mondo Team
Trust you are well.
Upon viewing your profile with Vodacom, we did find an upgrade that was processed by our sales team.
Kindly advise the nature of your query and kindly advise what you did agree to.
You may send an email to ***.
Regards,
The Mondo Team
Mondo's replyOfficial
27 Mar 2023, 14:36Hi Marietjie,
Trust you are well.
Please note that your recent Vodacom cancellation request has been done.
The number has been deactivated.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent Vodacom cancellation request has been done.
The number has been deactivated.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply27 Mar 2023, 14:36
Official
Hi Marietjie,
Trust you are well.
Please note that your recent Vodacom cancellation request has been done.
The number has been deactivated.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent Vodacom cancellation request has been done.
The number has been deactivated.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team