1 reviews | Active since Dec 2014
Horrifying service
App**** online Wednesday, had an agent call me Thursday We completed the application and she told me how much I qualify for and I chose a handset all was well.
Had 1 debicheck to approve on the call she mentioned 2 but I only received 1.
Fine. Today I get call from a guy from Mondo again. Wanting to go through the whole process with me again. I tell him that I had already gone through the process with someone else yesterday and we finalized everything I am just waiting for an email confirming delivery.
This guy tell me that I have an MTN contract that is currently in errears(I have never had a contract with MTN) besides the one I agreed on yesterday. When I asked more question to find out what this contract is about this guy hangs up.
This is horrible service and would like someone from Mondo to call me back and explain what is happening
Thank you for taking the time to write to us about your MTN.
We sincerely apologize for the level of service you have received.
On the system you only have one application which was captured on the 7th of March, It has been approved and we will keep you updated once it has been finalized for delivery.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN.
We sincerely apologize for the level of service you have received.
On the system you only have one application which was captured on the 7th of March, It has been approved and we will keep you updated once it has been finalized for delivery.
Regards,
The Mondo Team