P
Ponka
1 reviews | Active since Apr 2023
24 Apr 2023, 22:35
Horrific unprofessional experience with Mondo
Horrific unprofessional experience with Mondo. Company that sells non existing products.. Poor and pathetic conflict resolution... Use Mondo at own peril should be their motto
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Replies (2)
Mondo's replyOfficial
25 Apr 2023, 08:30Good day Ponka,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO379515
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO379515
Regards,
The Mondo Team
Mondo's reply25 Apr 2023, 08:30
Official
Good day Ponka,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO379515
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO379515
Regards,
The Mondo Team
Mondo's replyOfficial
25 Apr 2023, 10:53Hi Ponka,
Trust you are well.
Please note that Mondo had processed 2 sim only deals for you.
As discussed with our retentions team, we have cancelled 1 of the contracts.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that Mondo had processed 2 sim only deals for you.
As discussed with our retentions team, we have cancelled 1 of the contracts.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply25 Apr 2023, 10:53
Official
Hi Ponka,
Trust you are well.
Please note that Mondo had processed 2 sim only deals for you.
As discussed with our retentions team, we have cancelled 1 of the contracts.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that Mondo had processed 2 sim only deals for you.
As discussed with our retentions team, we have cancelled 1 of the contracts.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team