Horrific experience from Mondo

Hi, I am really blown away by the non-existent customer support. I have sent 3 emails from yesterday and till now no one has come back to me. My lawyer is asking me certain questions and in order to answer them, I need Mondo to confirm information. I simply do not get any help or the slightest chance of assistance from Mondo. I am actually past the frustration point, I am at a point where I want to tell my lawyer to proceed seeing that Mondo is not responding. I will see if I can get help via Facebook and Twitter seeing that HelloPeter and emails are not helping.

Hi
Please note, the package is still here, no courier collected it.

Hello again there, no courier collected the package yesterday. It is clear that you guys keep me for a fool. Sort out your house and stop wasting my time. If your package is not collected today I will throw it in the dustbin. It is now more than a month that I am BEGGING to please come and collect your device. I have tried to return it to 2 different stores on 2 occasions, yet they did not want to take the device. If this package is still in my house by 5pm today 8 Feb 2022 then I will chuck it in the dustbin. I cannot keep following up and following up and nothing is happening. This issue is ongoing forever.

I am dumbstruck, still, the package is not collected today 8 Feb 2022, and Mondo and MTN are missing in action. Why do you guys do this to clients?????????????????????

image.png 168.19 KB

Today I will report MTN and Mondo at ICASA

I will report MTN and Mondo at every platform available that I can find to warn people against your companies and explain my story. I will not stop until I get the help I am supposed to get.

Unfortunately, I am going to proceed as I keep on getting this same feedback over and over and nothing is happening. I will keep going to all social media platforms and sites until this device has been collected from me. I am going to continue today to report MTN and Mondo to ICASA. Your feedback cannot be trusted.

First I must beg you to take your device now you debit my account for R338.12 - go fly a kite and sort this out!!!!!!!! Stop your debit orders to my account I have not used your service!!!!!!

WHAT DA HECK IS WRONG WITH YOU GUYS!!!!!!!!!!!!!!!!!!!!!!

First you decide it is a good idea to ignore me and now you want to deliver a device that I have NOT ORDERED!!!!!



I suggest you get your house in order and sort out my account where you deduct UNAUTHORISED MONEY from my bank account which is THEFT!!!!I am going to the SAP to make a case of THEFT in the next 30 minutes because I am soooooooooooooooooo freakinnnnnnnnnnnnnnnnnnnnnnnnnnn sick of MTN!!!!!

Get my information OFFFFFFFFFFFFFFFF YOUR SYSTEMS and my next visit is going to be the OMBUDSMAN

Thank you for super stunning excellent mind-blowing brilliant non-existing service!!!! It is now since January 2022 that I am BEGGING MTN to please take my information off their system as the contract was canceled because of an MTN consultant that created the incorrect contract and obviously did not understand my requirement.

MTN collected their device and Simcard, yet I get billed every month - I have asked you guys nicely on a couple of occasions please DO NOT TAKE MONEY FROM MY BANK ACCOUNT as I did not authorize it and that is called *****ing if you proceed, which you did.

I have asked so many times that you fix this, but it seems there is a major problem in understanding requirements - not sure if the people are skilled enough to understand such a simple instruction because it certainly does not seem that way.

You don't even bother to reply to my requests, MTN is not answering their telephones so YOU TELL ME WHERE SHOULD I GO TO GET MTN TO STOP TAKING MONEY FROM MY BANK ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I will provide you with the SAP case number soon as I am going to lay a charge of theft against MTN now because you guys do not assist or listen to my plea's.

I am beyond SUPER GATVOL FOR MTN AND MONDO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You are a bit too late with your investigations as MTN wants to hand my account over and list me on the credit bureau - SIMPLY BECAUSE NO ONE DID THEIR JOB - why must I be handed over to attorneys and my credit reputation be trashed for a service that I have never used and the contract was canceled even before it started..... go take a kite and fly. You guys are useless - since January I am trying to resolve this and all you can say is we are working on it, we investigating it, and we have a query in progress but nothing else ever happens. You guys do not even respond to my emails....so I am telling Mondo today, that if I get handed over to attorneys and reported to the credit bureau then you will see sparks fly - you can write this down.

why am I not surprised that MTN did not respond.....Since February 2022 I am trying to get you guys to take your Sq@#%#@$^%T account and STOP BILLING me for something I DON'T HAVE or USE.... I do not even get accounts from you guys but you keep on debiting my account and the b loody worse part is that you add it to my credit profile....who give you the right to add something to my credit profile that I have not used or have your device. I am going to seek legal advise because it cannot carry on like this....Mondo promise me everytime - oh we will look into your problem - then I never ever heard from them again since FEBRUARY 2022. Your service are worse than Telkom and it sucks big time.

You can escalate until you blue or purple in the face because nothing happens. No one come back to me or phone me or email me to resolve the issue and it is impossible to get to MTN accounts via a landline and because I don't own a MTN phone I cannot get to the accounts department.

Seeing that you escalate a matter for months and nothing is done about my problem I will report Mondo and MTN to:
***
***
***

Dear Complaints, Consumer and Ombudsman
I am having a severe issue with MTN and Mondo.I app**** for a contract in January 2022 and MTN delivered the device.Upon not getting the device to work I took it to an MTN store who informed me that I am on a totally different contract than I was asking for and based upon that I canceled the contract.It took MTN 3 months to collect their device as every MTN store I went to deliver the device informed me that they do not take devices back, not even for contract cancellation.
Once they collected the device, I thought that this issue is now resolved, much to my horror I found out that MTN deducts unauthorized money from my bank account for a service that I don't use or a device I don't have. To make matters worse they reported this in my name to the credit bureau.
I am seriously up to my wits with MTN as I have written several emails and I have reported them on Hello Peter and the best I can get out of any reply is we have escalated this. I am sorry to let you know that MTN and Mondo there is a huge flaw in your escalation process because you want to tell me for 6 months you just keep on escalating and escalating, and no one bothers to investigate the problem or contact me.
I don't even have an account number, I have never received a statement or Invoice for this service, yet you go on your merry way MTN and deduct money from my bank account.
I am reaching out to the Officer of the National Consumer, the Credit Information Ombudsman, and Consumer assistance from ICASA as I really don't know who to turn to anymore.I am a small fish in a very big pond that gets bul**** by MTN who thinks it is right to take money from my bank account and list an account against my name on my credit profile that I don't even have.
Please Officer of the National Consumer, the Credit Information Ombudsman, and Consumer assistance from ICASA - please assist me as MTN and Mondo are doing nothing to assist me in getting this issue resolved.
Unfortunately, I do not have an account number, but I do have these 2 reference numbers:MTN Your reference number is ***3
ENQUIRY REFERENCE NUMBER ***

Please PLEASE assist me to get rid of the MTN and Mondo BULLIES who think they can take money from your bank account as they wish and list an account against your name that does not even exist.

Thank you

Dear Amanda Palatzo

We have received the communication regarding a complaint addressed to ICASA for mediation. Your Complaint has been registered and the ICASA Complaint Reference is: GAU003999/22 . Your complaint is beyond our jurisdiction and you are advised to contact National Consumer Commission and their contact details are as follows:

Telephone : *** / ***
Fax : ***
E-Mail : ***
http://www.thencc.gov.za

This matter is regarded as finalised by our office and the case has been closed.
Please visit http://www.thencc.gov.za for further assistance.






Yours sincerely


Ongkarabile Mo***eng


Consumer Affairs


Independent Communications Authority of South Africa (ICASA)


Email Address: ***



Phone Number: ***

I will proceed to reach out to the National Consumer Commission to assist with this issue.

So I get another sms this morning that my account will be debited for R720 - for WHAT???? MTN does not deliver a service to me.....you guys better Fq23%$%$@#king sort out this mess and STOP SAYING IT HAS BEEN ESCALATED BECAUSE YOU ESCALATE SINCE FEBRUARY 2022 - your system is OBVIOUSLY NOT WORKING!!!!