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Mondo's replyOfficial
21 Jun 2022, 11:21Hi Khethiwe,
Thank you for taking the time to write to us about your Telkom query.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will be in touch with you.
We do apologize for the level of service that you have received thus far.
Case Number: RCO241378
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will be in touch with you.
We do apologize for the level of service that you have received thus far.
Case Number: RCO241378
Regards,
The Mondo Team
Mondo's reply21 Jun 2022, 11:21
Official
Hi Khethiwe,
Thank you for taking the time to write to us about your Telkom query.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will be in touch with you.
We do apologize for the level of service that you have received thus far.
Case Number: RCO241378
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will be in touch with you.
We do apologize for the level of service that you have received thus far.
Case Number: RCO241378
Regards,
The Mondo Team
Mondo's replyOfficial
22 Jun 2022, 15:48Hi Khethiwe,
Trust you are well.
Please note that your dispute has been deemed invalid.
Should you require a cancellation, you may contact the Telkom Customer Care Team on 081180.
Should you require the sale call recording, you may follow the below steps;
Your query will now be closed.
Have a good day.
Regards,
The Mondo Team
Trust you are well.
Please note that your dispute has been deemed invalid.
Should you require a cancellation, you may contact the Telkom Customer Care Team on 081180.
Should you require the sale call recording, you may follow the below steps;
- Visit your nearest Telkom Direct Store
- Whilst at the store, contact us on *** and our Team will complete authentication with you
- Once authentication is complete, we will request to speak to the store consultant
- The sale call will thereafter be uploaded to the store and you may listen to the call at the store
Your query will now be closed.
Have a good day.
Regards,
The Mondo Team
Mondo's reply22 Jun 2022, 15:48
Official
Hi Khethiwe,
Trust you are well.
Please note that your dispute has been deemed invalid.
Should you require a cancellation, you may contact the Telkom Customer Care Team on 081180.
Should you require the sale call recording, you may follow the below steps;
Your query will now be closed.
Have a good day.
Regards,
The Mondo Team
Trust you are well.
Please note that your dispute has been deemed invalid.
Should you require a cancellation, you may contact the Telkom Customer Care Team on 081180.
Should you require the sale call recording, you may follow the below steps;
- Visit your nearest Telkom Direct Store
- Whilst at the store, contact us on *** and our Team will complete authentication with you
- Once authentication is complete, we will request to speak to the store consultant
- The sale call will thereafter be uploaded to the store and you may listen to the call at the store
Your query will now be closed.
Have a good day.
Regards,
The Mondo Team