Horrible Services!

Horrible services!. I have been trying to get a cellphone with Mondo, I tried to change the device and the only way to do so is speak to customer services then they will tell you they directing the matter to sales department but nothing happens, when you call back days later they tell you nothing is showing in their system about my request. the other consultant asked me to cancel my application and make a new one. I cant do that anymore coz they have utilized my credit spending with MTN. I'm still waiting for sales department to finalize the application. They are quick to tell you why your application is delayed but not offer any assistance.