sK
sipho K
1 reviews | Active since Aug 2018
03 Dec 2021, 11:14
Horrible service yet again
The communication between MTN and Mondo is not in sync. I received a 10MB uncapped 400 fair usage line which I have been using, but I am being billed for a 20MB Uncapped 600 fair usage line. 1. I called MTN the directed me to Mondo point of sale. 2. Called Mondo directed me back to MTN 3. Called MTN directed me to a different department. 4. Transferred to that department transferred to another. 5. Told to cal 135 6. Called the technical they wanted a reference number.
Helpful (0)
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Replies (2)
Mondo's replyOfficial
03 Dec 2021, 11:17Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151507
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151507
Regards,
The Mondo Team
Mondo's reply03 Dec 2021, 11:17
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151507
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151507
Regards,
The Mondo Team
Mondo's replyOfficial
17 Dec 2021, 12:52Hi Sipho,
Trust you are well.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply17 Dec 2021, 12:52
Official
Hi Sipho,
Trust you are well.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team