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sameer O

1 reviews | Active since Jan 2021

12 Dec 2021, 15:28

Horrible service!! No communication!!

App**** for a contract on. The 28th of november the contract got approved on. The 29th from. Then till now not one form of communication from. Them, after numerous failed attempts i finally spoke to someone. Sho said that everythinf was done thebprevious consultant didnt complete the application, then again no communication i got hold of them a few days later and another consultant said that they dont have stock of the phone hence they been quite, anyway i went to another service provider and got a better contract for R60 less a month with a better phone in 20mins

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Replies (1)
Mondo
Mondo's reply12 Dec 2021, 15:35
Official
Hi Sameer, 
 
Thank you for taking the time to write to us about your application.  
 
We sincerely apologize for the level of service you have received. 
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours. 
 
Your Case Number is:  RCO160854. 
 
Regards, 
The Mondo Team