sK
sipho K
1 reviews | Active since Aug 2018
15 Nov 2021, 08:49
Horrible service from the MTN department, SIM not working after 7 days
I received by Package on Monday (08-11-2021) promised it will be working within 48 hours. It wasn't working called on Thursday and Friday only to be told to wait for some sync process, called them 15-11-2021 told them to contact 135 where I was told the issue is now escalated since the Router is not connecting. I work in customer service as well this is appalling
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Mondo's replyOfficial
15 Nov 2021, 09:17Hi Sipho,
Thank you for taking the time to write to us about your MTN activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151507
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151507
Regards,
The Mondo Team
Mondo's reply15 Nov 2021, 09:17
Official
Hi Sipho,
Thank you for taking the time to write to us about your MTN activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151507
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151507
Regards,
The Mondo Team