Horrible service from Mondo

I received a router with a SIM card on Saturday 14th October 2017. Upon opening the Mondo pamphlet I noticed that it states that my SIM card will be "activated and ready o to use within 24 to 48 hours".

I then contacted Telkom to enquire about the SIM card activation and they said it should be ready for use within 24 hours.

Today I tried to use the router by the network was still unavailable. I contacted Telkom again and to my surprise they told me the SIM card is not RICAed! Did you mention RICA anywhere in your sales records?

The thing I find most bizarre was that in your pamphlet you state that "if you would like to active your SIM before 24 to 48 hours period, you can contact Mondo Customer Care...", yet on the same pamphlet you state that your Customer Care department is open Monday to Friday.

Why do you deliver on Saturdays if you can't assist your customers to be activated immediately? There's absolutely nothing delightful about receiving this unusable package.

I even sent an email to your Customer service but I received no response, it just shows what kind of people you are, that's pathetic! You want my money but you can't give me service.