HORRIBLE SERVICE FROM BOTH MANAGEMENT AND CONSULTANTS MTN AND MONDO DO NOT DESERVE MY BUSINESS

Good day,

I took out a contract in August 2020 for a phone, which I know was for 24 months. I got the deal through clear score that Mondo offers and when they called me for the phone I did everything over the phone and I did not have time to go into the store for all this.

In May 2021 I asked for a settlement quote because I wanted to see how much I would have to pay if I did. only to notice that the contract was saying I was due for upgrade only in 2023 which raised my eyebrows because I know that you upgrade few months before your contract ends.

I asked why that was and the person assisting me at the time confirmed my concern. i then sent through a query which i did not get any feedback for till i called to follow up and first two attempts which failed as the consultants never resolved my query. I then got through to Bhavisha from rewards who told me that my query was valid that the consultant did not advise that the contract is 36 months instead of 24.

She then said that they can't change the contract but can credit my account for 3 months which needed to be July,August and September which I agreed to. My account was credited and debited the same day. Now the problem is that MTN debited my account on the 2nd August 2021, I reversed the payment because that was not supposed to happen, and immediately called to find out what was going on and MTN consultants would leave me on hold and never get back to me.

I have called both Mondo and MTN with no luck. I have sent endless emails to both companies with no one to resolve my query I went to twitter to text them directly and they don't give me solid feedback but rather that my query was escalated and when i call the query says reversal of payment why I don't know because that's not what the issue is. i am tired of texting,emailing and calling these people because they can't resolve my query only for them to repeat what I told them my issue is I have also spoken to a manager by the name of Nicolete she also left me on the phone with no resolution. I asked for feedback again on twitter 2 days ago and they never responded. this morning I texted for them to cancel my contract they give a response that Roland Varathan from Mondo says I accepted a 3 month deal. So no one is willing to resolve this and I am stuck with a contract that does not work for me as the service has been stopped and this is affecting my credit score so i want someone to cancel this contract and i am not paying any cancellation fee. This is annoying.