KM
Kani M
1 reviews | Active since Dec 2020
01 Jun 2021, 10:58
Horrible Service
I've been trying to get them to cancel a second sim card that I did not order since April but they keep saying they sent the request to MTN but I confirmed with MTN that there is no request from mondo. Now I have to pay more than what I had agreed upon. Right now I just want both sim cards cancelled because I'm annoyed at how they have been handling things.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
01 Jun 2021, 11:03Hi Kani,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121734
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121734
Regards,
The Mondo Team
Mondo's reply01 Jun 2021, 11:03
Official
Hi Kani,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121734
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121734
Regards,
The Mondo Team
Mondo's replyOfficial
03 Jun 2021, 09:56Hi Kani,
As discussed with our consultant, please note that we have escalated your cancellation request to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation request to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply03 Jun 2021, 09:56
Official
Hi Kani,
As discussed with our consultant, please note that we have escalated your cancellation request to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation request to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jun 2021, 11:11Hi Kani,
Kindly note that the cancellation is still in progress.
Our team is working effortlessly with MTN to have this resolved for you.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's reply07 Jun 2021, 11:11
Official
Hi Kani,
Kindly note that the cancellation is still in progress.
Our team is working effortlessly with MTN to have this resolved for you.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
11 Jun 2021, 15:25Hi Kani,
Please note that we have attempted contacting you with no success.
Kindly note that your contract is cancelled and the query is resolved.
Your query will be closed.
Should you have any further queries please call or email our team.
Kindly note that your contract is cancelled and the query is resolved.
Your query will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Mondo's reply11 Jun 2021, 15:25
Official
Hi Kani,
Please note that we have attempted contacting you with no success.
Kindly note that your contract is cancelled and the query is resolved.
Your query will be closed.
Should you have any further queries please call or email our team.
Kindly note that your contract is cancelled and the query is resolved.
Your query will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team