TH
Thapelo H

1 reviews | Active since Jul 2022

05 Jul 2022, 12:31

Horrible service ever

Overall service is horrible. I am not pleased with the service you offer to your potential clients. I am disappointed due to the fact that you do not meet your turnaround time and you don't care to provide feedback to the client.

0
Replies (3)
Mondo
Mondo's reply05 Jul 2022, 12:48
Official
Good day Thapelo H,
 
Thank you for taking the time to write to us about your query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultants to contact you and assist with your query.
 
Your Case Number is: RCO246574
 
Regards,
The Mondo Team
Mondo
Mondo's reply06 Jul 2022, 16:31
Official
Hi Thapelo,

Trust you are well.

Please note that we have escalated your details to the sales team in order to get in touch with you to finalize your pre-approved MTN application.

Regards,

The Mondo Team
Mondo
Mondo's reply01 Aug 2022, 15:45
Official
Hi Thapelo,

Due to unsuccessful call attempts from our sales team, the above query will now be closed.

You may reapply for an MTN deal at an MTN store or online.

Regards,

The Mondo Team