HORRIBLE SERVICE DELIVERY

I app**** on-line for an Apple iPhone 12 Pro cellphone back in January 12th, only in March 2nd did I receive an email with a sketchy contract for an Apple iPhone SE that I didn't apply for. I received a call from them twice but nothing was finalized as they said something about me being an existing MTN contract holder so my details are on another system not the new one they migrated to, I must wait for another consultant. I tried to call them from Wednesday the 3rd but the phone rang for over 20 minutes unanswered. I tried again today and eventually went through after 16 minutes, I was assisted by Lisa who was clearly unprofessional as her speech was always breaking and clearing throat throughout the call as though she was busy with something else or her cellphone. She told me to wait until the device is delivered and reject the parcel and call them after 3 days of rejecting so we can start the new application for the device that I want. This is really inconvenient, MTN has to do something with their partnership with this pathetic company. In spite of my dissatisfaction, Lisa still unashamedly coerce me into giving the company a 5-star rating.