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narusha A

1 reviews | Active since Apr 2014

31 Jan 2017, 15:13

HORRIBLE SERVICE CONTRACTS FROM TELKOM AND MONDO!!!!!

<p>HORRIBLE SERVICE CONTRACTS FROM TELKOM AND MONDO!!!!!</p> <p>I was contacted by Mondo call centre who sells Telkom contracts, i was offered a deal for 10g data @ 199 a month , was advised that i can return the package within 7 days at no cost. i recived my package promptly but with no contract or any other paper work.</p> <p>i called to activate and spoke to Roland on the 19 DEC 2016 and he advised that the pakage was for 5G day and 5 night i was under the impression it was for 10 G day and 10G at night , i called on the 20th which is within the 7 working days to return , i was advised within 7-21 days i will be contacted to collect the package, until now i have not recieved a call but i have made many calls with no help waitin min 15min before the call is answered. Telkom has now deducted twice from my account and i have not used the device at all . </p>

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Replies (3)
Mondo
Mondo's reply31 Jan 2017, 16:30
Official

Good day Narusha,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

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narusha A's update03 Feb 2017, 12:29
Reviewer Update

i have not received a call from telkom or mondo to date . i have made a few calls already and was promised by Roland and Manishka that i will get a call back from Vic Chetty who is always in meeting and never available to take my calls . What is your complaints handling turn around time ? Does telkom and mondo know about the consumer protection act or TCF treating customers fairly ? it sure doesnt seem that way. i eargerly await a response and a resolution to this issue.

Mondo
Mondo's reply10 Mar 2017, 16:09
Official

Hello Narusha. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***