LM
Lesego M
1 reviews | Active since Jun 2021
04 Jun 2021, 10:04
Horrible Service
Horrible!!!!
Yesterday I received a call from Mondo agents offering a Telkom deal. I agreed to purchase because I wanted an upgrade. This morning a received a call telling them that my MTN application is being processed. I've been trying to get a hold of one of their consultants to rectify the matter and there's no answer. I will be canceling my application as soon as I receive it!!
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
04 Jun 2021, 10:11Hi Lesego,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received regarding the application processed.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122364
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received regarding the application processed.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122364
Regards,
The Mondo Team
Mondo's reply04 Jun 2021, 10:11
Official
Hi Lesego,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received regarding the application processed.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122364
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received regarding the application processed.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122364
Regards,
The Mondo Team
Mondo's replyOfficial
04 Jun 2021, 15:51Hi Lesego,
As discussed, please note that we have logged the cancellation as per your request.
An investigation has also being logged.
We will revert with feedback.
Regards,
The Mondo Team
As discussed, please note that we have logged the cancellation as per your request.
An investigation has also being logged.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's reply04 Jun 2021, 15:51
Official
Hi Lesego,
As discussed, please note that we have logged the cancellation as per your request.
An investigation has also being logged.
We will revert with feedback.
Regards,
The Mondo Team
As discussed, please note that we have logged the cancellation as per your request.
An investigation has also being logged.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jun 2021, 14:48Hi Lesego,
The findings of the investigation has been shared with you.
The cancellation is still in progress and our team will keep you updated on the progress.
Regards,
The Mondo Team
The findings of the investigation has been shared with you.
The cancellation is still in progress and our team will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's reply07 Jun 2021, 14:48
Official
Hi Lesego,
The findings of the investigation has been shared with you.
The cancellation is still in progress and our team will keep you updated on the progress.
Regards,
The Mondo Team
The findings of the investigation has been shared with you.
The cancellation is still in progress and our team will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's replyOfficial
11 Jun 2021, 15:33Hi Lesego,
We have requested for MTN to place priority on your cancellation.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
We have requested for MTN to place priority on your cancellation.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply11 Jun 2021, 15:33
Official
Hi Lesego,
We have requested for MTN to place priority on your cancellation.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
We have requested for MTN to place priority on your cancellation.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jun 2021, 10:23Hi Lesego,
We have requested for MTN management to urgently assist with the cancellation request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
We have requested for MTN management to urgently assist with the cancellation request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 10:23
Official
Hi Lesego,
We have requested for MTN management to urgently assist with the cancellation request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
We have requested for MTN management to urgently assist with the cancellation request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Jun 2021, 13:40Hi Lesego,
As discussed, please note that MTN has advised that your line is not active therefore no cancellation is required.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed, please note that MTN has advised that your line is not active therefore no cancellation is required.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply23 Jun 2021, 13:40
Official
Hi Lesego,
As discussed, please note that MTN has advised that your line is not active therefore no cancellation is required.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed, please note that MTN has advised that your line is not active therefore no cancellation is required.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team