TM
Thembisile M
1 reviews | Active since Nov 2014
12 Dec 2022, 09:59
Horrible service
I placed an order with MTN and the order was placed successfully. I received a sms saying a agent will call me to inform me of documents that are required and 2 days passed without any call. I called to inquire and I sent the documents that were required the very same day. I’ve been calling mondo everyday and I’m always told that someone will get back to me which isn’t happening. The service is non existent.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
12 Dec 2022, 10:14Good day Thembisile,
Thank you for taking the time to write to us about your MTN application query.
We sincerely apologize for the level of service you have received.
As per our records, an email has been sent to you requesting your relevant documents.
Documents Required:
You may send the above documents to *** and we will escalate this to the relevant department.
Your Case Number is: RCO316633
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application query.
We sincerely apologize for the level of service you have received.
As per our records, an email has been sent to you requesting your relevant documents.
Documents Required:
- ID copy (both sides of smart ID)
- Recent payslip
- 3 months stamped bank statements
- Proof of current residence
- SAFPS clearance Letter required - https://www.safps.org.za/
You may send the above documents to *** and we will escalate this to the relevant department.
Your Case Number is: RCO316633
Regards,
The Mondo Team
Mondo's reply12 Dec 2022, 10:14
Official
Good day Thembisile,
Thank you for taking the time to write to us about your MTN application query.
We sincerely apologize for the level of service you have received.
As per our records, an email has been sent to you requesting your relevant documents.
Documents Required:
You may send the above documents to *** and we will escalate this to the relevant department.
Your Case Number is: RCO316633
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application query.
We sincerely apologize for the level of service you have received.
As per our records, an email has been sent to you requesting your relevant documents.
Documents Required:
- ID copy (both sides of smart ID)
- Recent payslip
- 3 months stamped bank statements
- Proof of current residence
- SAFPS clearance Letter required - https://www.safps.org.za/
You may send the above documents to *** and we will escalate this to the relevant department.
Your Case Number is: RCO316633
Regards,
The Mondo Team
Mondo's replyOfficial
14 Dec 2022, 13:16Hi Thembisile,
Trust you are well.
As per the MTN system, the application that was done by Mondo reflects as cancelled and a new application has been done by the store.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, the application that was done by Mondo reflects as cancelled and a new application has been done by the store.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply14 Dec 2022, 13:16
Official
Hi Thembisile,
Trust you are well.
As per the MTN system, the application that was done by Mondo reflects as cancelled and a new application has been done by the store.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, the application that was done by Mondo reflects as cancelled and a new application has been done by the store.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team