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Ferzaanah B

1 reviews | Active since May 2021

22 May 2021, 01:10

Horrible service!!!!!!!!!!!!!

Absolutely pathetic i have been for over a month for feedback and nothing gets done if i do not follow up terrible service delivery.

0
Replies (6)
Mondo
Mondo's reply22 May 2021, 10:23
Official
Hi Ferzaanah,
 
Thank you for taking the time to write to us about your application query. 

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to call you during business hours.
 
Your Case Number is: RCO120562 
 
Regards, 
 
The Mondo Team 
Mondo
Mondo's reply24 May 2021, 16:06
Official
Hi Ferzaanah,
 
As discussed, please email us your documents ASAP in order to assist with your application.
 
Regards, 
 
The Mondo Team 
Mondo
Mondo's reply26 May 2021, 16:17
Official
Hi Ferzaanah,

Please note that we have attempted contacting you with no success. 
 
Kindly note that your application is still in progress.

Our team will continue to keep you updated on the progress.
 
Regards, 
 
The Mondo Team
Mondo
Mondo's reply31 May 2021, 15:00
Official
Hi Ferzaanah,

Kindly note that we have attempted contacting you with no success.

We have escalated your details to our online team to advise on a turnaround time for application status to change.

Our team will revert with feedback.

Regards,

The Mondo Team 
Mondo
Mondo's reply02 Jun 2021, 13:35
Official
Hi Ferzaanah,

As discussed with our consultant, please note that we have sent your details to our online to team to escalate to MTN on status change.

Our team will revert with feedback.

Regards,

The Mondo Team 
Mondo
Mondo's reply17 Jun 2021, 13:01
Official
Hi Ferzaanah,

As discussed with our consultant, the package is delivered.

Your query is resolved and will be closed.

Should you have any further queries please call or email our team.

Regards,

The Mondo Team