LB
Lucinda B
1 reviews | Active since Jun 2020
22 Jun 2023, 07:15
Horrible MTN and Mondo
Stay away from anything these ****mers offer from MTN.They are first Class ******. They made me sign up for an MTN Wi-Fi service and did everything but lie to get me contracted.I’ve been cancelling since Nov/Dec 2022.Finally they responded and had the service cancelled with a gent called Minenhle in March only from Mondo. I thought I could breathe.Turns out it was it was the first of my nightmare.Since then they have been deducting monthly installments because MTN (Wiedaad Benjamin) who tried to help, confirmed the service was never cancelled.Finally in June they said it’s cancelled but I just received a sms confirming that R2322.83 will be devoted from my account 25 June.These people have been lying to me from First point of interaction and are shamelessly taking money from my account.I believe I have been patient but I also believe this this place along with MTN have been ****ming me and making my life hell.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
22 Jun 2023, 08:41Hi Lucinda,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO352801
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO352801
Regards,
The Mondo Team
Mondo's reply22 Jun 2023, 08:41
Official
Hi Lucinda,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO352801
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO352801
Regards,
The Mondo Team
Mondo's replyOfficial
22 Jun 2023, 09:02Hi Lucinda .
Trust you are well
Please note that we have sent a follow up to the MTN cancellation team with regards to your credit.
We will keep you updated once we have feedback.
Regards,
The Mondo Team
Trust you are well
Please note that we have sent a follow up to the MTN cancellation team with regards to your credit.
We will keep you updated once we have feedback.
Regards,
The Mondo Team
Mondo's reply22 Jun 2023, 09:02
Official
Hi Lucinda .
Trust you are well
Please note that we have sent a follow up to the MTN cancellation team with regards to your credit.
We will keep you updated once we have feedback.
Regards,
The Mondo Team
Trust you are well
Please note that we have sent a follow up to the MTN cancellation team with regards to your credit.
We will keep you updated once we have feedback.
Regards,
The Mondo Team
LB
Lucinda B's updateReviewer Update
27 Jun 2023, 08:58I cancelled or atleast attempted to cancel a contract with MTN and Mondo since Nov /Dev 2022.This was right after I realised they tried to
Dupe me and **** with all sorts of promises just to have me sign up.Finaly Minenhle called and confirmed cancellation in March.Guess what it was never done and since then they kept taking money from my account including a R69.99 for further ******ion I guess.Months later this morning I wake up and Boom!Theyve cleaned me out. It’s official MTN and Mondo are are world class ****mers.Do not sign up for their services.After they **** to say the amount of R2322.83 will not be deducted to fool followers on this platform.Low and behold the full amount was deducted.Z tha Cosby has made my life a living hell.I truly hate them and regret signing up with them as they have **** and made false promises from the start.I have divot orders going off my a blunt and I am in short of R2322,83 that I am not sure will fall from where.MTN and Mondo you guys are useless and can cause people their deaths.Please consumers DO NOT sign up for anything they offer you cause you will suffer like I am suffering now.They owe me debit orders since March and now they took a whole cancellation fee when I cancelled this useless contract on Nov last year.Thandeka I am so disappointed in you.You acted as though you understood and empathised.Yet your mission was just to shut me up and get me off the phone--
Dupe me and **** with all sorts of promises just to have me sign up.Finaly Minenhle called and confirmed cancellation in March.Guess what it was never done and since then they kept taking money from my account including a R69.99 for further ******ion I guess.Months later this morning I wake up and Boom!Theyve cleaned me out. It’s official MTN and Mondo are are world class ****mers.Do not sign up for their services.After they **** to say the amount of R2322.83 will not be deducted to fool followers on this platform.Low and behold the full amount was deducted.Z tha Cosby has made my life a living hell.I truly hate them and regret signing up with them as they have **** and made false promises from the start.I have divot orders going off my a blunt and I am in short of R2322,83 that I am not sure will fall from where.MTN and Mondo you guys are useless and can cause people their deaths.Please consumers DO NOT sign up for anything they offer you cause you will suffer like I am suffering now.They owe me debit orders since March and now they took a whole cancellation fee when I cancelled this useless contract on Nov last year.Thandeka I am so disappointed in you.You acted as though you understood and empathised.Yet your mission was just to shut me up and get me off the phone--
LB
Lucinda B's update27 Jun 2023, 08:58
Reviewer Update
I cancelled or atleast attempted to cancel a contract with MTN and Mondo since Nov /Dev 2022.This was right after I realised they tried to
Dupe me and **** with all sorts of promises just to have me sign up.Finaly Minenhle called and confirmed cancellation in March.Guess what it was never done and since then they kept taking money from my account including a R69.99 for further ******ion I guess.Months later this morning I wake up and Boom!Theyve cleaned me out. It’s official MTN and Mondo are are world class ****mers.Do not sign up for their services.After they **** to say the amount of R2322.83 will not be deducted to fool followers on this platform.Low and behold the full amount was deducted.Z tha Cosby has made my life a living hell.I truly hate them and regret signing up with them as they have **** and made false promises from the start.I have divot orders going off my a blunt and I am in short of R2322,83 that I am not sure will fall from where.MTN and Mondo you guys are useless and can cause people their deaths.Please consumers DO NOT sign up for anything they offer you cause you will suffer like I am suffering now.They owe me debit orders since March and now they took a whole cancellation fee when I cancelled this useless contract on Nov last year.Thandeka I am so disappointed in you.You acted as though you understood and empathised.Yet your mission was just to shut me up and get me off the phone--
Dupe me and **** with all sorts of promises just to have me sign up.Finaly Minenhle called and confirmed cancellation in March.Guess what it was never done and since then they kept taking money from my account including a R69.99 for further ******ion I guess.Months later this morning I wake up and Boom!Theyve cleaned me out. It’s official MTN and Mondo are are world class ****mers.Do not sign up for their services.After they **** to say the amount of R2322.83 will not be deducted to fool followers on this platform.Low and behold the full amount was deducted.Z tha Cosby has made my life a living hell.I truly hate them and regret signing up with them as they have **** and made false promises from the start.I have divot orders going off my a blunt and I am in short of R2322,83 that I am not sure will fall from where.MTN and Mondo you guys are useless and can cause people their deaths.Please consumers DO NOT sign up for anything they offer you cause you will suffer like I am suffering now.They owe me debit orders since March and now they took a whole cancellation fee when I cancelled this useless contract on Nov last year.Thandeka I am so disappointed in you.You acted as though you understood and empathised.Yet your mission was just to shut me up and get me off the phone--
LB
Lucinda B's updateReviewer Update
27 Jun 2023, 09:36Good Day Lucinda,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Lies!!!!!
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Lies!!!!!
LB
Lucinda B's update27 Jun 2023, 09:36
Reviewer Update
Good Day Lucinda,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Lies!!!!!
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Lies!!!!!
LB
Lucinda B's updateReviewer Update
29 Jun 2023, 08:50Days later and this company has not even contacted me to apologise after the lies they promised.I have debit orders that need to be paid and there are no funds because they decided to ***** R2322 from my account.For what I don’t know.MTN I am so disgusted that you are even associated with this company and rewardsco.
LB
Lucinda B's update29 Jun 2023, 08:50
Reviewer Update
Days later and this company has not even contacted me to apologise after the lies they promised.I have debit orders that need to be paid and there are no funds because they decided to ***** R2322 from my account.For what I don’t know.MTN I am so disgusted that you are even associated with this company and rewardsco.
LB
Lucinda B's updateReviewer Update
01 Aug 2023, 13:041 Month later, I have not received my credits of R2322 and the installments of R422 for both April and May. I am being sent from pillar to post with no clear patch whatsoever. Now I am being told to deal with MTN who is just as horrible. I was called by a Thandeka weeks ago who overpromised onece again to sort it out but it seems that this company is determined to make a fool of me. Pleaswe please do not sign up with them!!!!
LB
Lucinda B's update01 Aug 2023, 13:04
Reviewer Update
1 Month later, I have not received my credits of R2322 and the installments of R422 for both April and May. I am being sent from pillar to post with no clear patch whatsoever. Now I am being told to deal with MTN who is just as horrible. I was called by a Thandeka weeks ago who overpromised onece again to sort it out but it seems that this company is determined to make a fool of me. Pleaswe please do not sign up with them!!!!