AN
Avishan N

1 reviews | Active since Mar 2018

19 Jan 2023, 09:45

Horrible inconsistent service.

Hopeless inconsistent service. Upgraded my MTN data contract. The agent who did the upgrade sold me home data plan yet I was on a mobile data plan. Now I cannot use the data and they do not seem to care. You cannot even request to speak to manager. All agents just tell you that this will be escalated and that's it.

It is sad that in this day and age we have to deal with business's like these. Furthermore they do not even tell you that they are third part.

Please be very wary when dealing with these inconsistent people.

0
Replies (1)
Mondo
Mondo's reply19 Jan 2023, 09:51
Official
Good day Avishan N,
 
Thank you for taking the time to write to us about your query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultants to contact you and assist with your query.

Reference number: RCO333505
 
Regards,
The Mondo Team

Best regards,