TT
Thabo T
1 reviews | Active since Mar 2023
14 Mar 2023, 19:02
Horrible Experience
Horrible service. The consultant **** to me about the Telkom data contract that they sold to me. They claimed it's uncapped for R234 pm, but I found out after delivery that it's a 40gig contract. Asked for investigation into the matter and was told that I'd get the results of the investigation within 2 working days. It's been 2 weeks and still no results, apparently due to backlog within the investigation department. This is just a summary of the horrible experience I've received from this company.
Helpful (0)
Replies (15)0
Replies (15)
Mondo's replyOfficial
14 Mar 2023, 19:37Good day Thabo , Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO364631
Regards, The Mondo Team
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO364631
Regards, The Mondo Team
Mondo's reply14 Mar 2023, 19:37
Official
Good day Thabo , Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO364631
Regards, The Mondo Team
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO364631
Regards, The Mondo Team
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Thabo T's updateReviewer Update
15 Mar 2023, 03:20You're not even paying attention, how then will you be able to help? My complaint is about Telkom contract and you here reply about MTN. Please note that I've heard the word "escalation" countless times from your consultants and nothing has happened so far, how is your escalation any different?
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Thabo T's update15 Mar 2023, 03:20
Reviewer Update
You're not even paying attention, how then will you be able to help? My complaint is about Telkom contract and you here reply about MTN. Please note that I've heard the word "escalation" countless times from your consultants and nothing has happened so far, how is your escalation any different?
Mondo's replyOfficial
15 Mar 2023, 08:09Good day,
Please note that the above response was an error and we do apologize for this.
Mondo is a trade partner to Telkom, and due to this, we have limited access to manually cancel your contract. Daily emails have been sent to the Telkom department to assist with a cancellation.
Regards,
The Mondo Team
Please note that the above response was an error and we do apologize for this.
Mondo is a trade partner to Telkom, and due to this, we have limited access to manually cancel your contract. Daily emails have been sent to the Telkom department to assist with a cancellation.
Regards,
The Mondo Team
Mondo's reply15 Mar 2023, 08:09
Official
Good day,
Please note that the above response was an error and we do apologize for this.
Mondo is a trade partner to Telkom, and due to this, we have limited access to manually cancel your contract. Daily emails have been sent to the Telkom department to assist with a cancellation.
Regards,
The Mondo Team
Please note that the above response was an error and we do apologize for this.
Mondo is a trade partner to Telkom, and due to this, we have limited access to manually cancel your contract. Daily emails have been sent to the Telkom department to assist with a cancellation.
Regards,
The Mondo Team
TT
Thabo T's updateReviewer Update
15 Mar 2023, 09:19Again you have it all wrong. I'm not here about the cancellation. I'm here about the investigation into the issue of being sold a wrong product, deliberately under false pretences. Did you even read my complaint?
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Thabo T's update15 Mar 2023, 09:19
Reviewer Update
Again you have it all wrong. I'm not here about the cancellation. I'm here about the investigation into the issue of being sold a wrong product, deliberately under false pretences. Did you even read my complaint?
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Thabo T's updateReviewer Update
17 Mar 2023, 04:11Until today, still no response from Mondo concerning the investigation! It's been over two weeks now.
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Thabo T's update17 Mar 2023, 04:11
Reviewer Update
Until today, still no response from Mondo concerning the investigation! It's been over two weeks now.
Mondo's replyOfficial
22 Mar 2023, 14:53Hi Thabo,
Trust you are well.
Please note that your Telkom investigation is in progress.
A follow-up has been sent to the relevant department.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom investigation is in progress.
A follow-up has been sent to the relevant department.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Mondo's reply22 Mar 2023, 14:53
Official
Hi Thabo,
Trust you are well.
Please note that your Telkom investigation is in progress.
A follow-up has been sent to the relevant department.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom investigation is in progress.
A follow-up has been sent to the relevant department.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Mondo's replyOfficial
24 Mar 2023, 13:09Hi Thabo,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply24 Mar 2023, 13:09
Official
Hi Thabo,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
TT
Thabo T's updateReviewer Update
24 Mar 2023, 13:27Mondo, the cancellation was effected 2 weeks ago and you sent me both email and SMS to notify. What you're failing to disclose is the result of your investigation that I asked for regarding the fact that you ****med me into buying a contract under false promises and until today you still have not played back my connection fee.
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Thabo T's update24 Mar 2023, 13:27
Reviewer Update
Mondo, the cancellation was effected 2 weeks ago and you sent me both email and SMS to notify. What you're failing to disclose is the result of your investigation that I asked for regarding the fact that you ****med me into buying a contract under false promises and until today you still have not played back my connection fee.
Mondo's replyOfficial
27 Mar 2023, 16:37Hi Thabo,
Trust you are well.
We do apologize for the delay regarding the investigation feedback.
Kindly note that your dispute was deemed Valid (in your favour), as the sales consultant provided you with incorrect information. This will be raised and addressed with the sales team.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the delay regarding the investigation feedback.
Kindly note that your dispute was deemed Valid (in your favour), as the sales consultant provided you with incorrect information. This will be raised and addressed with the sales team.
Regards,
The Mondo Team
Mondo's reply27 Mar 2023, 16:37
Official
Hi Thabo,
Trust you are well.
We do apologize for the delay regarding the investigation feedback.
Kindly note that your dispute was deemed Valid (in your favour), as the sales consultant provided you with incorrect information. This will be raised and addressed with the sales team.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the delay regarding the investigation feedback.
Kindly note that your dispute was deemed Valid (in your favour), as the sales consultant provided you with incorrect information. This will be raised and addressed with the sales team.
Regards,
The Mondo Team
TT
Thabo T's updateReviewer Update
28 Mar 2023, 16:21What is the meaning of "in your favour"? I will leave this matter open for the public to judge for themselves what kind of organisation you're running. In the meantime enjoy my connection fee that you failed to pay back up until today.
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Thabo T's update28 Mar 2023, 16:21
Reviewer Update
What is the meaning of "in your favour"? I will leave this matter open for the public to judge for themselves what kind of organisation you're running. In the meantime enjoy my connection fee that you failed to pay back up until today.
Mondo's replyOfficial
28 Mar 2023, 16:29Hi Thabo,
Trust you are well.
Please note that the above means that your query was valid, as the incorrect information was provided to you and based on this a cancellation was done.
Regards,
The Mondo Team
Trust you are well.
Please note that the above means that your query was valid, as the incorrect information was provided to you and based on this a cancellation was done.
Regards,
The Mondo Team
Mondo's reply28 Mar 2023, 16:29
Official
Hi Thabo,
Trust you are well.
Please note that the above means that your query was valid, as the incorrect information was provided to you and based on this a cancellation was done.
Regards,
The Mondo Team
Trust you are well.
Please note that the above means that your query was valid, as the incorrect information was provided to you and based on this a cancellation was done.
Regards,
The Mondo Team
TT
Thabo T's updateReviewer Update
20 Apr 2023, 11:11Hello Mondo,
Please stop this nightmare that you started for me and clarity to Telkom that I don't have an account with them therefore I don't owe them! Did you not clarify to Telkom that I cancelled my deal with you?
Please stop this nightmare that you started for me and clarity to Telkom that I don't have an account with them therefore I don't owe them! Did you not clarify to Telkom that I cancelled my deal with you?
TT
Thabo T's update20 Apr 2023, 11:11
Reviewer Update
Hello Mondo,
Please stop this nightmare that you started for me and clarity to Telkom that I don't have an account with them therefore I don't owe them! Did you not clarify to Telkom that I cancelled my deal with you?
Please stop this nightmare that you started for me and clarity to Telkom that I don't have an account with them therefore I don't owe them! Did you not clarify to Telkom that I cancelled my deal with you?
Mondo's replyOfficial
24 Apr 2023, 15:50Hi Thabo,
Thank you for the above response.
The Telkom contract reflects as cancelled. Should you be charged for the cancelled contract, you may contact Telkom on 081180 for further assistance, as we have limited access to the Telkom system.
Regards,
The Mondo Team
Thank you for the above response.
The Telkom contract reflects as cancelled. Should you be charged for the cancelled contract, you may contact Telkom on 081180 for further assistance, as we have limited access to the Telkom system.
Regards,
The Mondo Team
Mondo's reply24 Apr 2023, 15:50
Official
Hi Thabo,
Thank you for the above response.
The Telkom contract reflects as cancelled. Should you be charged for the cancelled contract, you may contact Telkom on 081180 for further assistance, as we have limited access to the Telkom system.
Regards,
The Mondo Team
Thank you for the above response.
The Telkom contract reflects as cancelled. Should you be charged for the cancelled contract, you may contact Telkom on 081180 for further assistance, as we have limited access to the Telkom system.
Regards,
The Mondo Team
TT
Thabo T's updateReviewer Update
25 Apr 2023, 07:50Mondo, I don't see a need for private reply from you. You ****med my account because Telkom has deducted over R900 from my account and I don't have an account with them. The Telkom number that you gave me to contact them doesn't exist. What must this be my problem as you're the one who gave Telkom my details?
TT
Thabo T's update25 Apr 2023, 07:50
Reviewer Update
Mondo, I don't see a need for private reply from you. You ****med my account because Telkom has deducted over R900 from my account and I don't have an account with them. The Telkom number that you gave me to contact them doesn't exist. What must this be my problem as you're the one who gave Telkom my details?
Mondo's replyOfficial
25 Apr 2023, 08:41Hi Thabo,
Please note that the previous reply was sent twice, publicly & privately, as we included Telkom's contact number in the response.
The deal that was processed by Mondo was for a Telkom contract, therefore, Telkom provides the benefits and bills you. The contract was cancelled, therefore, you are not to be billed. We as a trade partner to Telkom have limited access to the Telkom system. You are required to contact Telkom in the event of being billed. The above number does exist, as all Telkom subscribers/past subscribers contacts the above number daily.
You may follow the below link, as this is an indication of how you can contact Telkom.
https://www.telkom.co.za/campaign/contact-and-support/self-help
Regards,
The Mondo Team
Please note that the previous reply was sent twice, publicly & privately, as we included Telkom's contact number in the response.
The deal that was processed by Mondo was for a Telkom contract, therefore, Telkom provides the benefits and bills you. The contract was cancelled, therefore, you are not to be billed. We as a trade partner to Telkom have limited access to the Telkom system. You are required to contact Telkom in the event of being billed. The above number does exist, as all Telkom subscribers/past subscribers contacts the above number daily.
You may follow the below link, as this is an indication of how you can contact Telkom.
https://www.telkom.co.za/campaign/contact-and-support/self-help
Regards,
The Mondo Team
Mondo's reply25 Apr 2023, 08:41
Official
Hi Thabo,
Please note that the previous reply was sent twice, publicly & privately, as we included Telkom's contact number in the response.
The deal that was processed by Mondo was for a Telkom contract, therefore, Telkom provides the benefits and bills you. The contract was cancelled, therefore, you are not to be billed. We as a trade partner to Telkom have limited access to the Telkom system. You are required to contact Telkom in the event of being billed. The above number does exist, as all Telkom subscribers/past subscribers contacts the above number daily.
You may follow the below link, as this is an indication of how you can contact Telkom.
https://www.telkom.co.za/campaign/contact-and-support/self-help
Regards,
The Mondo Team
Please note that the previous reply was sent twice, publicly & privately, as we included Telkom's contact number in the response.
The deal that was processed by Mondo was for a Telkom contract, therefore, Telkom provides the benefits and bills you. The contract was cancelled, therefore, you are not to be billed. We as a trade partner to Telkom have limited access to the Telkom system. You are required to contact Telkom in the event of being billed. The above number does exist, as all Telkom subscribers/past subscribers contacts the above number daily.
You may follow the below link, as this is an indication of how you can contact Telkom.
https://www.telkom.co.za/campaign/contact-and-support/self-help
Regards,
The Mondo Team