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Sakeeenah S

1 reviews | Active since Dec 2020

23 Mar 2022, 11:45

Horrible experience

Hi Team

11 Days ago I had an application done. I haven't heard anything From mondo again no tracking details and I'm also not able to track my application. This is very frustrating and feel like canceling this application as no one getting back to me. I try calling your webchat feature and social media features are useless. I need someone to call me urgently. It funny how it takes you 2 seconds to set up a debit order but years to call a customer.

0
Replies (10)
Mondo
Mondo's reply23 Mar 2022, 11:58
Official
Hi  Sakeeenah , 

Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. 

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query

Your Case Number is:  RCO201432 


Regards, 

The Mondo Team
SS
Sakeeenah S's update23 Mar 2022, 12:16
Reviewer Update
Thank you for the response. I'd like a call back by end of business today.
SS
Sakeeenah S's update23 Mar 2022, 13:12
Reviewer Update
You can contact me on ***. This is the best way to get me. I'm still awaiting a call back
Mondo
Mondo's reply23 Mar 2022, 16:32
Official
Good day,

Please note that we will contact you within tomorrow.

Kindly note that we have escalated your query to the relevant department.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay regarding your delivery.

Regards,

The Mondo Team
Mondo
Mondo's reply24 Mar 2022, 16:00
Official
Hi Sakeeenah,

Trust you are well.

As discussed with our Mondo Team, please note that we have escalated your correct address to the courier team for urgent assistance.

Kindly note that once the address is corrected, an urgent delivery request will be sent.

Regards,

The Mondo Team
SS
Sakeeenah S's update25 Mar 2022, 12:40
Reviewer Update
Hi Team

Is it possible to get my tracking details for this order. It's ridiculous that I must sit and wait and hope that a order is coming. I've heard nothing from DSV not even a message or email to say they have it and neither am I able to track my application on your site. So if someone can be so helpful as to give me my tracking number. I'm having a dreadfull experience, and is currently reconsidering this application. Unprofessional unorganized and really the worse. All I need is to be able to track my order or at least be updated with what happening. I'm missing out a days work for this and you expecting me to pay for something I didn't even use this month. Please call me back by the end of the day or reply with my tracking number.

Mondo
Mondo's reply28 Mar 2022, 08:40
Official
Hi Sakeeenah,

Trust you are well.

Please note that your order is out for delivery and DSV will be in contact with you in order to set an appointment for delivery.

Kindly note that a SMS has been sent to you, which includes your tracking number and DSV's contact number.

Regards,

The Mondo Team
SS
Sakeeenah S's update28 Mar 2022, 08:43
Reviewer Update
No sms has been send what so ever to my number and I provided both contact numbers.
Mondo
Mondo's reply28 Mar 2022, 14:47
Official
Good day,

Please note that a SMS was sent to ***.

We will send a SMS to *** shortly.

Regards,

The Mondo Team
Mondo
Mondo's reply06 Apr 2022, 10:05
Official
Hi Sakeeenah,

Trust you are well.

As per our records, we have found that you have received your MTN device.

Kindly note that your query will now be closed.

For further inquiries, please contact our Customer Care Team.

Regards,

The Mondo Team