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Avinesh M

1 reviews | Active since Oct 2021

19 Oct 2021, 20:06

Horrible

Mondo service is horrible, after spending a lot of time trying to get through there customer service after signing up for a rooter, I eventually had to call telkom to cancel the deal then only I got some help.

0
Replies (4)
Mondo
Mondo's reply19 Oct 2021, 20:09
Official
 Hi  Avinesh,
 
Thank you for taking the time to write to us about your Telkom cancellation query.

 We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultants to contact you and assist with your query during business hours.
 
Your Case Number is:  RCO144836
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply21 Oct 2021, 12:41
Official
Hi Avinesh,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,

The Mondo Team
Mondo
Mondo's reply25 Oct 2021, 15:27
Official
 Hi Avinesh,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,

The Mondo Team 
Mondo
Mondo's reply31 Jan 2022, 15:04
Official
 Hi Avinesh,

Trust you are well.

Please note that the above query will be closed, as we are unable to cancel, do to this request being sent out of the cooling off period.

We do apologize for the inconvenience caused.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team