SP
Shaun P

1 reviews | Active since Oct 2022

04 Oct 2022, 09:03

HORRIBLE

1Star is still too much. You get promised the best service and product at the best price by very well trained harassing "teli-marketers", to which you just agree to at the end. You get your package and realize that it's not at all what was promoted and promised. Then the real nightmare begins... Canceling is a very long process where you don't get informed of any updates and/ or changes. You still pay for what you don't have and no one gets back to you. I have spoken to 4 - 5 different employees regarding updates and follow-ups just to hear the same story every time; "Your cancelation has been processed. We are awaiting confirmation. We apologize. We will get back to you soon. Excuses. Excuses. Excuse." And still no one gets back to you. If you want your money back, YOU must do the effort and phone for updates yourself with no success every time. To avoid being ****** of your money and time, download "True Caller" and every time you see "Mondo", BLOCK IMMEDIATELY to avoid going through the frustrations and money loss that I am experiencing.

0
Replies (5)
Mondo
Mondo's reply04 Oct 2022, 09:20
Official
Good day Shaun,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO278440
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply17 Oct 2022, 10:58
Official
Good Day Shaun,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team
SP
Shaun P's update18 Oct 2022, 11:51
Reviewer Update
And still Mondo promises to "call back", but instead leave me waiting.
The worst service I have ever experienced in my life.
Mondo
Mondo's reply20 Oct 2022, 09:55
Official
Hi Shaun,

Trust you are well.

Please see below feedback regarding your MTN cancellation and credit.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.


Regards,

The Mondo Team
Mondo
Mondo's reply08 Nov 2022, 14:10
Official
Hi Shaun,

Please note that the credit was passed to your MTN account.

You may contact MTN at *** and provide MTN with the below reference numbers.

Credit Reference No: SR# *** & SR# ***

Adjustment No: MC*** & MC***

Regards,

The Mondo Team